Cynthia Loughran | Elance
Last Sign-in: Apr 23, 2015

Cynthia Loughran

Virtual Admin, Customer Service Provider
   United States
  |  12:50 am Local Time


Ability to serve as the "face of a company" is excellent. Over the last 20 years I have had the pleasure of working in several verticals in one capacity or another. I have taken valuable lessons learned from each of these opportunities to create a well rounded approach to the development and execution of many specialties through a strong work ethic and outstanding organizational skills.

Specialties: excellent interpersonal skills and ability to reach decision makers, execute sales for business development and to improve bottom-line results, research and market surveys, administration and customer service.
Service Description
Steel Eagle March 2013 to Present
Executive Admin and Customer Service for this e-learning firm

Bullseye Marketing Research Services September 2012 to February 2013 Cold calls to list provided for explaining services, B2B Phone Appointment setting, Calendaring and Invitations. Market Research project and Market Survey Project. Google Doc and Excel documentation

Ecadamin November through December 2012
Cold calls to list provided to SELL Credit Card Program to lower CC usage rates and fees charged, i.e. per swipe and for authorization- had to determine decision makers, utilized Excel

Social Strategies and Marketing September 20 through Nov 2012
C-level telemarketing, B2B Appointment setting, exclusive use of Goldmine’s CRM; made up to 20 calls per hour

United Agribusiness League in California May through June 2012
Cold calls to introduce United Ag services to those responsible for employee benefits at various companies, find out info about them, and set up B2B appointments for United Ag rep

National Positions March through June 2012
Cold calls to dental offices to explain services, set up B2B phone appointments, email marketing. Used their own CRM system

Promotional Marketing February 2012 to May 2012
Virtual Assistant to Attorney Co-Chair of Educational Parade and Rally Event to promote education; included cold calling, telemarketing/sales, lead generation, and heavy use of email marketing to promote event participation

4 Wellness February to March 2012
Made cold calls to dental offices to explain services and set up B2B meetings for a medical practitioner to explain his services to dental practitioners; included lead generation

Frazier Business Development January, 2012
Cold calling/Telemarketer team Member- worked on various project assignments, i.e., commercial cleaning company, attendance at E-tail event in California December, 2011 Conducted Marketing Survey for a major auto parts supplier and its subsidiaries to determine: • What their customers (vendors to auto manufacturing companies) were buying, what their expectations were, and was the auto parts supplier meeting those expectations in the areas of:
o Quality
o Price
o Speed and accuracy of price quotations
o Customer Service, i.e., was a satisfactory resolution reached if a problem arose
o Delivery times
Spoke directly to purchasers and engineers at companies that were the targets of the survey July, 2011
Edited articles to be used online

Link Local Web Marketing August to September 2011
Cold calls to get past “gatekeepers” to identify and reach “decision makers” directly at area retail services such as dentists, electricians, hair salons, auto repair shops, etc. Goal was to sell a Search Engine Optimization (SEO) offer to place them in the first 10 responses of a Google search, and increase their sales (Internet Marketing). Gave free QR codes and explained how these codes could help market their business April, 2011
Cold call Marketing Survey for a paint company; paint for asphalt, i.e., playgrounds. Contacted:
• Users of this paint to determine their satisfaction with it, would they use it again, etc.
• Sellers of the paint to find how well the paint was selling, would they purchase more from the manufacturer to sell in the future

ICON, LLC (IT Company) 2000-2010
Market Research, Lead Generation, Setting up B2B appointments
• Conducted primary and Internet-based research for lead generation, on a project-by-project basis, for example:
Identified US IT infrastructure firms and IT departments in the top ten hospitals in the US, such as Johns Hopkins, Cleveland Clinic, Mayo Clinic (and key contacts within those departments) capable of leading a major hospital IT infrastructure build-out valued at $100 million for a hospital being built in Dubai; phoned the key contacts and spoke with them directly

o Another project included lead generation and B2B appointments setting for sales executive to sell LANS and WANS to small businesses and associations with annual revenues up to $10 million dollars- had to research to identify and speak with a key “decision maker”

United Group (real estate/investment company) 2009-2010
• Market Research/Lead Generation
• Conducted market research to determine lead generation of the most likely corporate buyers of a 40 acre site zoned for 350,000 square feet of commercial office space and 150,000 square feet of retail space
• Identified key decision makers within likely corporate buyers
• B2B appointment setting with “decision makers” and executives of the business

VisionQuest Solutions, Inc (outsourced management consulting company)1992-2000
• Managed sales/telemarketing effort for VisionQuest’s management consulting services; C-level interaction
• Managed all administrative functions, i.e., phone handling, B2B appointments, customer service, emailing
• Performed all inbound and outbound customer service
• Closed deals between C-level individuals and VisionQuest

Made outbound calls for political candidates, primarily in Virginia and worked on 2012 Presidential campaign- often with the use of web auto-dialer systems
• Provided with a list of people to be called by a certain date but given broad discretion as to when to place calls
o Required to keep track of and report results to campaign staff
o Read from “pitch” developed by candidate’s staff but also improvised greatly when permitted to create more of a conversational tone and answer questions

HEALTHCARE 1975 - 1985
Licensed Registered Nurse
• Surgical Intensive Care- Allegheny General Hospital - Pittsburgh, PA Charge Nurse
• Medical Surgical- St. Clair Memorial Hospital - Pittsburgh, PA - Charge Nurse
• OBGYN office- Moser, McLane, Chitterling, Riley and Rivers - Annapolis, MD
• OBGYN Specialty Clinic- University of Maryland Hospital- Team Leader, Oncology


• Experienced in SMM such as LinkedIn, FaceBook
• Experienced with CRM Systems, Excel and Google Docs
• Experienced with Microsoft Office, i.e., Word and Email
• Chat such as Yahoo IM, Google Chat, SKYPE messaging
• Use of Go To Meeting, Demos
• Scored in the top 5% of Elance’s phone handling skills
• Scored Above Average in Elance’s emailing test
Community College of Allegheny County, South Campus, West Mifflin, PA, Associate Degree in Nursing, QPA 3.8 High Honors
George Mason University

Active Commonwealth of Virginia Registered Nursing License

• American Red Cross Nurse, Fairfax
• American Lung Association, Smoking Cessation Instructor
• Team Manager for girls’ traveling soccer teams
• Parent Assistant for Field Hockey Coach, Chantilly High School
• Active RN Member of Loudoun Medical Corps- for pandemics, terrorist acts, etc.

Two outstanding resumes will be attached in a Proposal
Association of Nurses Virginia
Registered Nurse Commonwealth of Virginia
Awarded: 1983
Payment Terms
Fixed rate
Ivana Taylor
Three Force, Owner
Market surveys, telemarketing, editing
Liz Mills
Mike Chapman for Loudoun County Sheriff, Campaign Manager
Bassem Beidas
ICON, LLC, Owner
Contacted IT departments in top ten hospitals in US, to find one that would be capable of an IT build-out for a new hospital in Dubai, UAE
Cynthia Loughran | Elance

Cynthia Loughran