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Cynthia Orias | Elance
 
176985602337900
Last Sign-in: Sep 16, 2014

Cynthia Orias

A seasoned customer service professional
   Philippines
Marilao

Overview

Minimum Hourly Rate $8

I specialize in Training and Delivery with focus on providing excellent customer service on the phone. I have 10 years working experience in the BPO industry in the Philippines.

I started as a front line agent and moved up the ranks to become a Product Specific Trainer and a Manager-Trainee handling different

lines of businesses supporting both voice and non-voice accounts.

Ultimately, my goal is to become the best person for every individual and organizations I will be working for. If there's an
opportunity I wish to take on...

Read More »

Skills (10)

Tested

Employment

Aegis Philippines
Lead Trainer
2008 - 2014
Conducts new hire,recurrent and tactical customer service and client specific classroom training programs. Provides coaching, counselling and feedback to trainees and assess their performance...
Aegis Philippines
Manager Trainee
2012 - 2013
Supervised group of both service and sales trainers and peer trainers to support of the company's over -all goals. Responsible in on-boarding new trainers and developing seasoned trainers to take...
Aegis Peoplesupport
Customer Sevice Representative
2004 - 2008
Handles Incoming calls or inquiries from customers Assists customers effectively by solving customer disputes Provides customer additional information and explain services Tactfully handles...

Education

Polytechnic University of the Philippines
BA in Broadcast Communication
1999 - 2003
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
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cynthia_orias
Type
Individual
Member Since
September 2014
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Cynthia Orias | Elance

Cynthia Orias