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Dalibor M. | Elance
 
176985602337900
Last Sign-in: Jan 5, 2016

Dalibor M.

CSR Pro
   Serbia
  |   Nis, Srbija
  |  8:21 am Local Time

Overview

Minimum Hourly Rate $8

Adaptive, social and flexible person capable of doing unimaginable things. Creative skills of a perfectionist which is characterized by rapid adjustment to the organization's goals. Able to build and maintain social and socio-economic relations when it is of great importance , with the high sense of responsibility. Dedicated to my work and building a good image of the organization.

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Feb 22, 2013|Other - Sales & Marketing|Private|Working
Feb 18, 2013|Virtual Assistant|Private|Working
Feb 17, 2013|Customer Service|Private|Working

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Portfolio

Skills (10)

Tested
Windows 7 Administration
Windows XP Administration
Business Writing
English
English Grammar
English Spelling
Event Planning
Sales
Call Center Skills
Computer Skills

Service Description

-managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
-carrying out needs assessments, performance reviews and cost/benefit analyses;
-setting and meeting performance targets for speed, efficiency, sales and quality;
-ensuring all relevant communications, records and data are updated and recorded;
-advising clients on products and services available;
-liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
-maintaining up-to-date knowledge of industry developments and involvement in networks;
-monitoring random calls to improve quality, minimize errors and track operative performance;
-coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
-reviewing the performance of staff, identifying training needs and planning training sessions;
-recording statistics, user rates and the performance levels of the center and preparing reports;


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Employment

"Sky"
Manager / Team Leader
2007 - 2011
The organization of work / Supply / Organization of working hours /Business improvement Also Setting objectives / measures / Develops people
“ACTA” d.o.o. – Beograd
Consultant / manager
2006 - 2007
*Consulting, merchandising and training activities *Mercheadiser "CARNEX" - tour of major retail centers in the form of improving the sales of "CARNEX" in the city of Nis-a. Work on the execution...
"The-Gray"
Manager
2004 - 2006
Organization of work / Supply / Organization of Workers / Business / Marketing
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer service
CSR
agent
representative
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Elance Level
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  • 12 months
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Identity
Username
Dachica
Type
Individual
Member Since
January 2013
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Dalibor M. | Elance

Dalibor M.