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Daffodil M. | Elance
 
176985602337900
Last Sign-in: Mar 14, 2013

Daffodil M.

   Philippines
  |   Iligan, Lanao del Norte

Overview

4 years and 3 months of experience providing customer support in busy call center environments for 2 leading US financial institution and 9 months in a US publishing company.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

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Skills (8)

Tested
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg

Employment

Customer Service Representative
Author House Solutions, INC
2011 - 2012
Handle inquiries from prospective and existing authors. Assists existing authors in the submission of their book materials and provide instructions all throughout the publication process.
Customer Service Representative
Author House Solutions, INC
2011 - 2012
Handle inquiries from prospective and existing authors. Assists existing authors in the submission of their book materials and provide instructions all throughout the publication process.
Convergys Philippines
Customer Service Representative
2010 - 2011
Handles incoming calls or inquiries from prospective customers or clients Assists customers effectively by solving customer disputes Provides customer additional information or explains...
Aegis-PeopleSupport, Inc
Customer Service Representative
2007 - 2010
* Handle customer inquiries, complaints, billing questions and payment extension/service requests. Pacify irate callers/clients, regain trust, locate resources for problem resolution and design...
Rubrics Review Centre
IELTS Review Coordinator
2005 - 2006
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
Daffodil820
Type
Individual
Member Since
March 2013
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Daffodil M. | Elance

Daffodil M.