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Dana G. | Elance
 
176985602337900
Last Sign-in: Dec 8, 2013

Dana G.

Trainer
   United Kingdom
  |   London , South London
  |  6:49 am Local Time

Overview

Commercially aware international Trainer/E-learning designer with extensive experience documenting, delivering and supporting IT rollouts. Working alongside infrastructure, application specialists and project teams to deliver blended solutions in the UK, UAE, India and Singapore.

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Skills (6)

Tested
Microsoft Word
Microsoft Word 2010 Test
My Score
avg
Camtasia
Computer Skills
Computer Skills Test
My Score
avg
Passed
Telephone Handling
Telephone Etiquette Certification
My Score
avg
Passed
Project Management
General Office Skills
Office Skills Test
My Score
avg

Service Description

Major achievements include: implementing new training policies and procedures for 3 UAE offices; new training documentation; E-learning planning and design using Adobe Captivate; designed and executed a training database using Support-Works in line with ITL standards; new marketing and advertising initiatives (face to face, intranet and video conferencing).

Strong communication skills; turning IT jargon into everyday language through E-learning. Troubleshooting and customer service skills.


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Employment

Clyde & Co
IT Trainer
2010 - Present
Lead project trainer on InterAction Web and Windows Clients (CRM) Design and packaging training modules for CRM and DM systems Train the trainer delivery (technical training and recommendations for...
Clyde & Co
MERO IT Trainer
2009 - 2010
Training design and delivery of a CRM system in three regional offices CRM training for marketing teams to manage bids, events and mailings using InterAction Tikit eMarketing Trained several Data...
Fladgate
IT Trainer
2006 - 2009
Sole IT trainer supporting 250 employees Consulting on best practices for InterAction Web Client Trained CRM firm wide rollout in January 2008. Included InterAction, Opportunities and Engagement...
Reynold Porter Chamberlain
Contract IT Trainer
2006 - 2006
Production of training material quick reference guides, trainer manuals, delegates exercises Consulting on best practices for InterAction Web Client Testing new build (prior to training) and...
Eversheds
Contract IT Trainer
2006 - 2006
Production of training material, quick reference guides, trainer manuals and delegates exercises Consulting on best practices for CRM DM systems Scheduling and general administration for the London...
Tikit
International Training Consultant
2005 - 2006
Clients include: Norton Rose (Hong Kong/UK), SJ Berwin, Baker & McKenzie, Wraggs & Co, Mannheimer Swartling (Stockholm), Hannes Snellman (Finland) et al. Organising and planning training material...
NCR (National Cash Registers)
Personal Assistant & Sales Support
2002 - 2005
Planning and the execution of conferences, seminars and workshops for groups up to 200 people Organising hospitality events for customers (Sainsbury's, Accenture and Polo Ralph Lauren) in the UK...

Education

De Montfort University
BA Hons in Media & Arts Management
1998 - 2001

Keywords

Training Administrator
Captivate
Podcasting
Scheduling
E-learning voiceover
My Snapshot
2
Elance Level
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Identity
Username
DanaGriffithUK
Type
Individual
Member Since
June 2012
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Dana G. | Elance

Dana G.