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Dana Ocampo | Elance
 
176985602337900
Last Sign-in: Nov 11, 2014

Dana Ocampo

Virtual assistant, back office services
   Bolivia
La Paz
  |  2:00 pm Local Time

Overview

Minimum Hourly Rate $8

I have a strong learning curve and the ability to easily grasp complex concepts, assume increased levels of responsibility, and complete assignments independently or as part of a team with a high level of performance.
I have experience dealing with multiple phone lines; answering internal and external customers’ needs. Utilizing my prior experience, I have successfully redefined job descriptions and responsibilities, provided hands-on training, and implemented new policies and procedures resulting in a more structured and supportive...

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Skills (10)

Tested

Service Description

I have worked in Call Centers for over 8 years. I started as an agent and worked my way up to becoming a manager and general manager of a call center that had over 15 agents. I have experience working as an agent as well as in a management position.
Skills:
* Virtual assistance
*Lead Generation
*Back Office Services
*In-Bound and Out-Bound calls
*Customer Service
*Collections
*Transcriptions
*Real Estate


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Employment

Rick Lee
Virtual Assistant
2013 - 2014
Virtual assistant for an Investment company. Followed up with clients and helped with back office work and Marketing.
Sky Connections
HR Manager and Agent
2008 - 2013
I worked as an HR Manager, Recruiter and Agent in this call center. We had In-Bound and Out-Bound projects as well as lead generation and appointment setting projects which I managed.

Education

Escuela Hotelera y Turismo
college degree
2009 - 2013
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
DanaOcampo
Type
Individual
Member Since
October 2014
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Dana Ocampo | Elance

Dana Ocampo