Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Dan Mar Luna | Elance
 
176985602337900
Last Sign-in: Aug 17, 2015

Dan Mar Luna

Looking forward to be your Best Virtual Assistant
   Philippines
Manila
  |  6:13 am Local Time

Overview

Minimum Hourly Rate $3

I always find ways to broaden my knowledge in the field of customer service. I am looking for a company that can hire me as a Virtual Assistant as it will also help me build my new career for my future endeavors. This is my first time working in a different environment and I'm thrilled and excited to start working for your company. I am confident in making and receiving phone calls, email and replying to customerís queries and concerns, entering information and data into your database, proficient with Microsoft Office such as Word, Excel and...

Read More »

Portfolio

Award given to Associates who deliver excellent customer service to clients after...
Award given to Associates who exemplifies metric targets beyond expectations.
Weekly recognition to Associates who exemplifies weekly targets
Award given to chosen student who exemplifies great achievements for the entire...

Skills (10)

Tested
Social Media Marketing
My Score
avg
Passed

Service Description

I am looking forward to be your Superstar Virtual Assistant. This is my first time working as a Virtual Assistant. You should hire me because I have seven years of experience in the BPO Industry, working for a cable TV and Internet service provider, both as Tier 1 and 2 Technical Support Specialist. I troubleshoot Internet connection problems, email and cable TV installations. I also handle appointment setting for dispatch and creating trouble ticket for maintenance. In a short period of time, I became a part of the Escalation Team which I assist and help customers with bad experience with the service. I became more assertive and began thinking outside the box, which is a good trait to have if one wants to make it in this industry. Having the initiative and being reliable and proactive gives me the confidence to face new challenges and knowledge in my career. I know it sounds different to the position I'm applying for but I am confident that my experience, particularly within the field of customer care, as well as my ability to collaborate and communicate, makes me a strong candidate for your company. I am currently available for this position and I am willing to start as soon as possible.

Read More »

Employment

FIS Global Solutions
Segment 1 -Customer Care Specialist
2014 - 2014
Handles Inbound/Outbound calls, troubleshoots mobile phone activation, setup and configuration issues such as email, application installation through apple store and android play store, handles...
Convergys
Tier 2 Technical Support Specialist
2011 - 2013
Handles Inbound/Outbound calls, troubleshoots Internet, cable and phone (VoIP) connection problems, assists customers through installation, email and webmail configuration, set up appointments,...
Teletech
Tier 1 Technical Support Specialist
2008 - 2011
Handles Inbound/Outbound calls, troubleshoots Internet and phone connection problems, assists customers through installation, email and webmail configuration, sets appointments, dispatch and create...

Education

University of the City of Manila
Bachelor of Physical Education
2002 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Virtual Assistant
Customer Support
Phone Handling
Email Handling
Data Entry
Microsoft Office
Google Docs
Social Media
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
danmarluna
Type
Individual
Member Since
April 2015
Elance URL
Verifications
0
Dan Mar Luna | Elance

Dan Mar Luna