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Catherine D. | Elance
 
176985602337900
Last Sign-in: May 22, 2013

Catherine D.

Customer Service Professional
   Philippines
  |  9:02 pm Local Time

Overview

Minimum Hourly Rate $7

My aim is to be one of the more dependable Elance professionals, providing consistently excellent quality of work. I am a results-oriented, knowledgeable and reliable individual, willing to be trained and yet may work with minimal supervision. I have experience in the Business Processing Outsource industry for 4 years and worked for US based companies. As a result, I can communicate clearly and effectively and is very much comfortable in writing and speaking the English language. It made me adapt to a fast-paced working environment as well.

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Portfolio

I translated an audio interview for a fixed price.
A part-time E-representative for 1-800 Flowers.com account. I took in calls for both...
As a trainer, I conducted preparatory training to impart knowledge of basic English...
As a part of the the corporate business collections. The main task of the job was to...
A level 2 specialist's main duty was to answer customer care queries such as billing...
A case manager is assigned to handle first level escalations. This is for a company...

Skills (6)

Tested
Customer Service Test
My Score
avg
Chat Support
Email Support
Call Center Skills Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Passed

Employment

Aegis People Support l 1-800Flowers.com
E-Rep (Contractual)
2011 - 2012
A seasonal account every February, March and December. It was an inbound sales campaign for flowers. I handled both customer service and sales issues regarding the purchase.
TREC PACIFIC l Buyseason/Buycostumes.com
QA Analyst/Trainer
2010 - 2010
As a trainer, I conducted preparatory training to impart knowledge of basic English grammar to newly hire employees. My key duty as a QA Analyst was to evaluate calls to make sure that the front...
BRADY DIRECT TELEMARKETING Philippines
Collections Coordinator
2009 - 2009
As a part of the the corporate business collections. The main task of the job was to conduct reminder calls to the companies' accounts payable department regarding its past due balance/s. The...
ETELECARE GLOBAL SOLUTIONS l Sprint
Customer Service Associate Level 2
2008 - 2008
As level 2 specialist, the main duty was to answer customer care queries such as billing issues and conduct simple device troubleshooting. Also, expectations in solving complex issues are high...
JP MORGAN CHASE
Fraud Preventions Officer
2007 - 2008
Conducted outbound calls to verify suspicious transactions made by JP Morgan Chase credit card holders. Responsible in cancelling the account and issuing a new card if transaction/s made was/were...
AMBERGRIS SOLUTIONS INC. l DELL
Case Manager
2006 - 2007
A case manager is assigned to handle first level escalations. This is for a company that provides global outsourcing solutions to leading North American clients (Dell). This is to ensure a better...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
dasalc
Type
Individual
Member Since
February 2013
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Catherine D. | Elance

Catherine D.