I have a lot of experience doing this type of work and am very meticulous. I have worked for companies such as Cingular Wireless, Behavioral Health, Norrell Temporary Services, and Kelly Services. Secretarial work such as invoicing, data entry, excel reports, transcribing, typing, emails, office and customer communications, and internet usage are practically second nature for me. I have very good typing skills. It was customary for me to type while someone was dictating on me personally instead of a recording. I am sure I can handle your job.
Read More »
2001-2003 Cingular Wireless Baton Rouge, LA
Email Customer Service
Tier II Technical Support
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries and emails
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
Recommended local in-store technician in the event I was unable to fix their phone and referred to tier level III for hard programming (physical programming of the tower)
2000-2001 Behavioral Health Managed Care Services Baton Rouge, LA
Report directly to both the Chief Financial Officer and the Chief Executive Officer with various levels of management to gather information pertaining to key issues.
Communicate with external contacts to properly handle direction of relations and distribution of company literature. Follow through with arrangements as needed.
Coordinate the interviewing processes between management and assists with new hire candidates; assist out-of-town candidates with travel, hotel and car service arrangements.
Read More »