I have 11+years I.T. industry experience specializing in Technical Support and Cisco Routing and Switching. CCNA, A+, Network+ certified.
David J. Knipe
257 Grant Avenue, Apt. B3 Cell: --
Cliffside Park, New Jersey 07010
Highly motivated, results oriented Information Technology professional with over ten years of experience. Skilled in providing customer/end-user desktop and LAN support with the proven ability to diagnose, troubleshoot and resolve technical issues. Quick learner with strong working knowledge of software, hardware, operating systems, security applications and networking, including Cisco Routers/Switches.
Network: Cisco Routing/Switching, EIGRP, RIPv2, OSPF, Static Routing, STP/RSTP, CDP, VLans, Port-Security, InterVLAN Routing, VTP, 802.1q trunking, Etherchannel, telnet/SSH, VLSM, IPv6, NAT/PAT, Access Control Lists, Serial WAN connections; Frame-Relay, PPP, HDLC, VPNs, IOS show/debug commands.
Desktop: Windows 2000/XP/Vista/7 Professional, MAC OS X, WinNT, Novell Clients, Citrix PN, VMWare
Communication Protocols: TCP/IP, IPX/SPX, OSI Model, IEEE 802.2/802.3 Ethernet, Wireless 802.11a/b/g/n
Technical Support Resources: Cisco SDM/CCP, Cisco IOS CLI, Putty, Dameware NT Utilities x.x, BVAdmin, Blackberry Enterprise Server, NetIQ DRA, Active Directory Users-Computers, HP JetAdmin, MS SNA manager, Filemon/Regmon, Group Policy Mgr, Citrix Mgmt Console, Hyperterm, MMC, Rightfax Mgr, ARCServe 2000.
Software: Microsoft Office 2000/XP/03/07/10, MSProject/Visio 00-10, Adobe Photoshop, Siemens Clinical Web applications, Lotus Notes 6.x/8.x clients, Ghost 10, Active Sync, Windows Mobile, Mcafee V/S & EPO agent, Wall Data Rumba software, Crystal Reports 9.x/10.x, Diskeeper, Dell OpenManage, Monarch, Sybase.
Chubb Institute: Jersey City, New Jersey Sep. 2000 Feb. 2001
Diploma: Network Engineering, and Data Communications. GPA: 4.0, Numeric Average: 98.3 %
Microsoft Certified Courses: Online Consulting, Princeton, New Jersey
Active Directory Fundamentals (Course 2199)
Supporting users running Windows XP operating system (Course 2261)
Supporting users running applications on Windows XP operating system (Course 2262)
VB Scripting Edition & MS Windows Script Host Essentials (Course 2433)
Custom Course D09---This course integrated the important concepts from MS (Courses 2274/2279)
Cisco Authorized Training: NetCom Learning: 20 W. 33rd Street, New York, New York
Interconnecting Cisco Network Devices Part 1(ICND1)
Interconnecting Cisco Network Devices Part 2(ICND2)
DJK Consulting; Proprietor July 2010 - Present
Maintain and develop service contracts with small businesses for preventive maintenance and support.
Provide technical and LAN support for personal home users and SOHOs.
N.B.A. Corporation on behalf of TechLink Inc., Secaucus, New Jersey April 2009 July 2010
Provided IT Helpdesk phone support for over 2,000 NBA employees and 30 of their professional franchises.
Provided Blackberry support for over 1,200 NBA employees and utilized the BES to update policies/service books, etc.
Created user accounts in Active Directory for new NBA and Team employees. Third party ftp vendor account creations.
Troubleshot PC/MAC application and network connection issues internally and externally.
Troubleshot Lotus Notes design and connectivity issues.
Removed malware and virus infections on a daily basis.
David J. Knipe
Meridian Health System/Jersey Shore University Medical Center, Neptune, New Jersey May 2002 April 2009
PC Specialist II Second Level Desktop Support
Collaborated with Network team to configure switchport VLAN assignments and port security.
Troubleshot network firewall issues hindering application communication.
Assisted in the creation of AD global groups and migrated user accounts for access in new AD environment.
RISD, configured, and set up new computers scheduled for deployment into AD environment
Assisted in modifying AD VBscripts for drive mappings and network printer installations on AD/XP computers.
Configured NCD and Neoware thin clients used as terminal workstations that accessed the Siemens clinical system.
Troubleshot/debugged issues with Siemens web applications for Meridian Health beta-testing.
Built wireless laptop carts utilizing wireless 802.11 technologies on Fujitsu tablets for use on nursing units.
Created standard ghost images for patient care depts throughout medical center; including the clinical laboratory.
Provided supervisory guidance to newly acquired temporary employees to get them acclimated to Meridian policy.
Utilized Filemon/Regmon on daily basis to isolate rights issues with apps on AD PCs.
Used Group Policy MGR to create GPOs and resolve group policy issues via GPResults.
NetTrip Computers Inc., Hasbrouck Heights, New Jersey Feb. 2000 Dec. 2000
Hardware Technician/Outsourcing Support Supervisor Feb. 2002 May. 2002
Assisted in the installation, configuration, and administration of in-house LAN, and internal ISP infrastructure.
Troubleshot, installed and upgraded computer and network components.
Supervised newly acquired interns.
Provided tech support, ran cat5e cabling, and configured network patch closets for high-speed Internet access for 10-25 workstations per office for over 100 Weichert Realtors offices throughout the Tri-State area.
Alpharma Inc., Fort Lee, New Jersey Dec. 2000 Feb. 2002
Desktop Support Technician Level 1-2
Lotus Notes design troubleshooting and connectivity issues.
Network troubleshooting and connectivity problems with PC/network printers.
Maintained server room climate conditions, and assisted in daily/weekly back-ups.
Installation/Configuration for newly acquired employee PCs, utilizing ghost images/network applications.
Network administration of 500+ user accounts spanning 10 domains over 10 locations worldwide.
Drafted SLAs, standardized the process for inventory and quality control of computer equipment.
A+ Certified Technician
Academic Honors/#1 ranking in Network Engineering and Data Communications class (Chubb Institute).
Elected project lead for final lab establishing interoperability (Chubb Institute).
Corporate recognition for excellent tech support and calm determination in the Edgar filing program update for the SEC (Alpharma Inc.)
Discovered cause of outdated VS EPO software being re-installed onto system-wide PCs via ZENworks causing extreme performance issues, and extensive PC downtime due to software conflict with newly installed updated version of EPO. Communicated cause/source with Server Team which prompted resolution (Meridian Health).