Work Experience 5 Yrs in ITIL Processes
Nov2011 to till date ITIL consultant
Nov 2009 to Nov 2011 Change Manager in Barclays Technologies Pune
Feb 2007 to Nov 2009 (Off campus Hire) - Worked as a IT Engineer for Cisco Systems, Inc. Bangalore
ITIL Consultant : (Syntel Inc Ltd)
Consulted Kronos for Service now tool implementation from functional side in implementing Incident, change and release Management
Consulted Moodys for ITIL Maturity
Process Maturity assessment for FEDEX & Guitar Center
Conducted internal trainings for Trizetto on ITIL
Change Management: (Barclays Bank PLC)
Manage successful delivery of change through governance and control of change process
Change Management process implementation using ISO 20000 Standards & ITIL best practices.
Identifying and leading continuous improvements to ensure an efficient and effective Change process ensuring stability of Service.
Project Management of operational activities of change. Budgeting, risk assessments of projects.
Provide Change and Release Management consultancy to customers and stakeholders
Identify Standard changes to provide effective change management service.
Set up all the procedure of the Change process happening in IT environment.
Work with stakeholders to identify and address weaknesses in the Change process (e.g. denied, failed and assisted, non-progressed and unmanaged change, issues raised at post incident and release reviews, etc.).
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