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Dayanand B. | Elance
 
176985602337900
Last Sign-in: Nov 5, 2013

Dayanand B.

Consider IT done
   India
  |   Portland, Oregon

Overview

Minimum Hourly Rate $27

ITIL Trainings, Process Implementations, Process designing

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Service Description

Work Experience – 5 Yrs in ITIL Processes
Nov2011 to till date – ITIL consultant
Nov 2009 to Nov 2011 – Change Manager in Barclays Technologies Pune
Feb 2007 to Nov 2009 (Off campus Hire) - Worked as a IT Engineer for Cisco Systems, Inc. Bangalore

Projects:


ITIL Consultant : (Syntel Inc Ltd)

• Consulted Kronos for Service now tool implementation from functional side in implementing Incident, change and release Management
• Consulted Moody’s for ITIL Maturity
• Process Maturity assessment for FEDEX & Guitar Center
• Conducted internal trainings for Trizetto on ITIL


Change Management: (Barclays Bank PLC)
• Manage successful delivery of change through governance and control of change process
• Change Management process implementation using ISO 20000 Standards & ITIL best practices.
• Identifying and leading continuous improvements to ensure an efficient and effective Change process ensuring stability of Service.
• Project Management of operational activities of change. Budgeting, risk assessments of projects.
• Provide Change and Release Management consultancy to customers and stakeholders
• Identify Standard changes to provide effective change management service.
• Set up all the procedure of the Change process happening in IT environment.
• Work with stakeholders to identify and address weaknesses in the Change process (e.g. denied, failed and assisted, non-progressed and unmanaged change, issues raised at post incident and release reviews, etc.).
• Participate and...

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Employment

CISCO Systems
IT engg
2007 - 2009

Keywords

ITIL
ITIL Practioner
OSA
RCV
My Snapshot
Writing & Translation
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
dayapraj
Type
Individual
Member Since
August 2012
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Dayanand B. | Elance

Dayanand B.