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Ma. Denise M. | Elance
 
176985602337900
Last Sign-in: Feb 4, 2015

Ma. Denise M.

Gets the job done before you even ask for it
   Philippines
  |  1:16 am Local Time

Overview

Minimum Hourly Rate $5

Extensive experience in the field of customer service, telecommunications training and debt collections - front end and debt recovery.

I type 50 words per minute with 95% accuracy , a multi-tasker and a Native English speaker

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Skills (10)

Tested
BPO
Call Center
Operations Management
Credit Cards
Coaching
Banking
Contact Centers
Employee Training
Team Building
Customer Service

Service Description

I am up to doing the following for you:

1. E-mail support - as I do professional and concise e-mail correspondence

2. Research - I am internet savy and enjoys doing research

3. Administrative tasks - Organize your files, keep your calendars up to date and never miss any of your appointments.



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Employment

FIS Global Solutions Phils
CC Supervisor II
2012 - Present
Currently mentors, coach and develops a team of 15 - 20 Customer Service Representatives for Inbound Customer Service for various Credits Unions in the Unite States
FIS Global Solutions
Team Leader
2010 - 2012
In~charge of handling a team of Escalations for Ceridian Benefits Services and FSA
JPMorgan Chase
Team Manager
2008 - 2010
24/7 Customer Service Phils
Team Leader
2007 - 2008
In~charge of handling a team of Financial Services Advisora for Optus
HSBC Card Services
Assistant Manager
2004 - 2007
Mortgage Collections

Education

Concordia College
B.S.Commerce
-
University of Sto. Tomas
Bachelor of science Mathematics
-
Paco Catholic School
Secondary Education
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Data entry voice over Chat support
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Identity
Username
dcmanalansan
Type
Individual
Member Since
July 2014
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Ma. Denise M. | Elance

Ma. Denise M.