DDV TRAINING (owned and run by myself, Davy Davies-Vaneetvelde) is an expert in the field of customer service. With over a decade experience in the customer service sector and as many years as a trainer and facilitator, I can make a profound difference by a blend of determination, attitude and a burning desire to succeed.
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Our Customer Service Excellence training courses are inspirational, enjoyable and successful, elevating delegates and their organisations to greater business effectiveness.
Diversity and excellence are keyfactors of my...
Customer Service Excellence workshops:
Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation.
Our Customer Service Excellence workshop is carefully researched and delivered to build up a critical mass of people who are pulling in the same direction to collectively consider:
Why how we perform matters
What's different about good performance
Turn complaints into opportunities
Develop a reputation for reliability
Telephone Etiquette workshops:
Effective time management is an indispensible skill. In my Time Management training I explains how to sensibly allocate time in order to achieve greater productivity. Starting with an exploration of productivity styles, I detail a set of principles for staying organized, consolidating the workspace, keeping a clear mind, and developing a time budget. Also covered are techniques for managing a full inbox, processing email, and reserving time for the most important activities.
Course content includes:
Understanding the principles of productivity
Avoiding the pitfalls of multitasking
Practicing mind-clearing techniques
Saying no with tact
Choosing the appropriate calendaring software
Mastering the What, When, Where processing system
Processing email vs. checking email
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