Deanne B. | Elance
 
176985602337900
Last Sign-in: Apr 13, 2015

Deanne B.

Awesome Virtual Assistants and Virtual Reception
   United States
  |   Bozeman, MT
  |  1:30 am Local Time

Resume/C.V.

If there was just one task that you could get off of your desk, that one thing that you hate doing or just never get time to finish, what would it be?

FROSTY PAWS VIRTUAL OFFICE is here to take that task off of you plate and let you get back to what you are good at, your business. From answering your phones to scheduling your next business trip, our friendly and flexible agents will help clear the clutter from your life and allow you to focus on your priorities.
We love to write and edit all kinds of documents in addition to developing and refining business processes. We possess friendly and approachable customer service skills, highly adaptable and quick learning abilities, and are eager to complete your project on your schedule and the way you want it
Service Description
We are quick, accurate, and love to help weave words into flowing content.

Business Writing/ Website Content - I am a native English (US) speaker and have over 10 years experience in writing business communications, operating procedures, and creating work instructions that are easy to follow. I can take any process or task and break it down into easy steps, with visual aids if needed.

Social Media - Established blogger, book reviewer, proofreader, editor, and author. I am proficient in Hootsuite, WordPress, Blogger, Facebook, Twitter and Pinterest.

Virtual Assistant - Over 10 years of experience as a corporate "Jill-of-all-trades." Comfortable with everything from inventory management to creating performance metrics, I'm happy to do whatever tasks you need to make your life easier.
Education
Montana State University-Bozeman
Cell Biology and Neuroscience, Ecology and Evoluti
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The University of Montana
Master of Business Administration (MBA)
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Employment
Psychiatry Associates
Administrative Assistant
2013 - Present
Answer multi line phone and direct messages to the appropriate provider. Check patients out after their visit, including rescheduling and payment. Provide supportive and discreet customer service. Complete daily reminder calls. Support the clinic staff as needed.
BioScience Laboratories
Operations Support Coordinator
2012 - 2013
JOB PURPOSE: Calculate, track, analyze and communicate operational metrics and drive operational process improvements, so that overall business performance is continually advancing.
BioScience Laboratories
Microbiologist
2011 - 2013
BioScience Laboratories
Document Control Clerk
2011 - 2012
REI
Sales Associate - Clothing and Footware
2010 - 2011
City Brew Coffee Company
Barista / Shift Supervisor
2007 - 2007
Opened the coffee shop each morning at 5 am. Baked pastries and brewed coffee. Performed cashiering and barista tasks as needed. Supervised staff and managed shop when store manager was not available.
Cottonwood Veterinary Hospital
Veterinary Assistant
2006 - 2007
Assisted clients in checking in and scheduling appointments, recorded health histories and assisted the veterinarian in exams. Distributed medications, restrained animals, and assisted in procedures. Informed clients of home health care and routine medical needs. Responsible for the daily cleaning and care of 10-30 animals, scheduling veterinary assistants and managing food inventory. Developed and reviewed kennel protocols.
Soggy Paws
Sales Associate
2006 - 2006
Responsible for maintaining both retail and dog washing sections of the store. Performed cashiering, scheduling, and inventory management duties. Instructed and assisted customers with dog washing, nail trimming, and ear cleaning. Assisted with animal restraint when necessary. Opened and closed the store daily. Provided a fun and positive environment for pets and owners.
John G. Shedd Aquarium
Marine Mammal Intern
2006 - 2006
Montana State University
Research Associate
2004 - 2005
Developed DNA vaccines against Y. pestis. Performed Elisa essays, T-SPOT tests, and flow cytometry. Immunized mice intranasally and intramuscularly, collected and processed plasma and fecal samples weekly, and performed terminal studies including lymph node collection and testing. Generated and characterized bacterial mutants, inducted modified vectors into bacterial hosts, and verified vectors with gel electrophoresis, PCR and Western Blotting.
EcoAnalysts Inc
Lab Technician
2003 - 2004
Studied the effect of the invasive New Zealand Mud Snail on local river ecology. Maintained 30+ fish tanks containing either snails or local fish (trout, etc). Measured and counted specimen after river collections. Maintained time sheets, lab supplies, directed and organized other lab workers.
Montana Veterinary Hospital
Kennel Technician
2003 - 2003
Independently opened and closed the clinic daily. Responsible for the care and medication of all boarding and hospitalized animals. Assisted the veterinarians in exams and after hours surgeries. Checked animals in and out, processed payments, and assisted with filing. Cleaned kennels and clinic daily, as well and the exam room and surgery bay between uses.
Center for Biofilm Engineering
Undergraduate Researcher
2002 - 2003
Responsible for setting up reactors, inoculating and growing bacterial biofilms, taking and analyzing digital biofilm images. Performed an independent research project that culminated in a presentation at the 2002 summer TAC conference and 2 papers published in 2004 and 2007. Additional responsibilities included general lab maintenance and training new lab assistants and researchers.
Payment Terms
I prefer to use Elance Escrow.
If a long term relationship develops, we can discuss other services and payment terms.
References
Elizabeth Hutson
REI, Administrative Assistant
Deanne B. | Elance

Deanne B.