I have 35 years of computer experience using various software applications; as well as extensive administrative and communication skills. During this time I worked with a wide range of people from diverse backgrounds.
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I have 4 years of experience working in a remote call center environment.
I have a private home office, two laptops with Microsoft Office, High Speed Internet, a color printer/scanner, and a Droid Smart Phone.
I am proactive about deterring potential problems before they occur. I am extremely conscientious and a...
Aug 7, 2015|Research|$66|Completed
Jul 20, 2015|Research|$67|Completed
Jul 8, 2015|Research|$34|Completed
Jun 29, 2015|Research|$55|Completed
Name of Test Score Percentile Date Taken Average
Telephone Etiquette Certification 80% 62% 07/08/2014 70%
Computer Skills Test 82% 91%-Top 10% 07/07/2014 62%
Call Center Skills Test 88% 91%-Top 10% 07/02/2014 69%
I use my own office providing a private and quiet working environment.
• Work independently from a remote call center
• Respectful of diverse viewpoints or opinions of others
• Strong ability to build a relationship with customers in seconds
• Ability to maintain good customer relationships
• Ability to remain calm and focused during challenging customer interactions
• Resolve situations arising out of bad customer service
• Maintain extensive database system; updating or creating new customer information records
• Outstanding call ethics adhering to standard scripts and procedures
• Adhered to all confidentiality procedures
• Driven to succeed
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2011 - 2014
• Used my own office providing a private and quiet working environment
• Worked independently from a remote call center
• Passionate about helping others
• Shared compassion and empathy with...
Ball Aerospace, Hubble Space Telescope Programs
Executive Assistant to Director
1986 - 2008
• Provided administrative support for the Director, three Program Managers and their personnel.
• Provided liaison support between management and personnel.
• Arranged and coordinated weekly staff...
Montana State Gov., Montana Dept. of Agriculture
2002 - 2003
• Provided administrative support for the Montana Organic Certification Program and for the Montana Pesticides Enforcement Program.
• Modified and maintained organic certification procedures and...