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Deborah Stone | Elance
 
176985602337900
Last Sign-in: Dec 22, 2015

Deborah Stone

Virtual Admin Exceptional Organizational Skills
   United States
  |   Evans, CO
  |  1:18 am Local Time

Overview

I have 35 years of computer experience using various software applications; as well as extensive administrative and communication skills. During this time I worked with a wide range of people from diverse backgrounds.

I have 4 years of experience working in a remote call center environment.

I have a private home office, two laptops with Microsoft Office, High Speed Internet, a color printer/scanner, and a Droid Smart Phone.

I am proactive about deterring potential problems before they occur. I am extremely conscientious and a...

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Aug 7, 2015|Research|$66|Completed
Jul 20, 2015|Research|$67|Completed
Jul 8, 2015|Research|$34|Completed
Jun 29, 2015|Research|$55|Completed

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Skills (10)

Tested

Service Description


Name of Test Score Percentile Date Taken Average
Telephone Etiquette Certification 80% 62% 07/08/2014 70%
Computer Skills Test 82% 91%-Top 10% 07/07/2014 62%
Call Center Skills Test 88% 91%-Top 10% 07/02/2014 69%

I use my own office providing a private and quiet working environment.
Work independently from a remote call center
Respectful of diverse viewpoints or opinions of others
Strong ability to build a relationship with customers in seconds
Ability to maintain good customer relationships
Ability to remain calm and focused during challenging customer interactions
Resolve situations arising out of bad customer service
Maintain extensive database system; updating or creating new customer information records
Outstanding call ethics adhering to standard scripts and procedures
Adhered to all confidentiality procedures
Driven to succeed





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Employment

RainKing Research
Phone based researcher
2014 - 2014
Provide excellent source of communication with customers from many diverse backgrounds.
PhoneLogix, LLC
TeleRecruitment Specialist
2011 - 2014
Used my own office providing a private and quiet working environment Worked independently from a remote call center Passionate about helping others Shared compassion and empathy with...
Ball Aerospace, Hubble Space Telescope Programs
Executive Assistant to Director
1986 - 2008
Provided administrative support for the Director, three Program Managers and their personnel. Provided liaison support between management and personnel. Arranged and coordinated weekly staff...
Montana State Gov., Montana Dept. of Agriculture
Administrative Support
2002 - 2003
Provided administrative support for the Montana Organic Certification Program and for the Montana Pesticides Enforcement Program. Modified and maintained organic certification procedures and...

Education

Skills Testing
Top 10%
- 2014
Ogallala High School
Diploma
1971 - 1975
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Admin
Call Center
Data Entry
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Identity
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DebDStone
Type
Individual
Member Since
May 2014
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Deborah Stone | Elance

Deborah Stone