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Dee Conway | Elance
 
176985602337900
Last Sign-in: Apr 8, 2015

Dee Conway

Data Expert | Email Handler | DSL Support
   Philippines
  |   Apalit, Pampanga

Overview

Minimum Hourly Rate $8

Been working in BPO industry for the past 5 years as:
- Customer service representative for GE Moneybank where we activate credit cards and offer insurance
- Customer service and Technical Support (Tier 1, 2, and 3) for Virgin Mobile USA account and has been cross-trained to Mobile Broadband Internet services powered by Virgin Mobile.
- Customer service representative for Amazon.com where we process orders, walk customers through how to use their online account, RMA and Return processing.
- Technical Support Representative for Cricket...

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Portfolio

- activate creditcard and sell insurance to our new customer
- DSL over-the-phone technician
- DSL over-the-phone technician
- Technical Support for Android Phone provided by Cricket Wireless - Troubleshoot over...
Customer service representative where we assist our customers in how to create an...
Customer Service and technical support - help our customers to troubleshoot their...

Skills (10)

Tested
Microsoft Excel
Microsoft Word
Computer Skills
Microsoft PowerPoint
Processing
Communications
Administrative Support
BPO Call Center
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed
Chat Support

Employment

Sykes
DSL Technical support (QWEST-CenturyLink)
2012 - 2013
Scope of our support: 1. Modem and POLL status: Trained and Authenticated connection 2. Basic troubleshooting for "No Browse" "SlowSpeed" "No Internet connection" 3. Port forwarding 4. Bridge...
NCO Group
CSR / TSR (Amazon.com and Cricket Wireless)
2011 - 2012
Handled Amazon.com account where we assist customer in ordering, replacing an item and doing RMA if necessary. Also we help our customer in creating their amazon account and teach them how to use...
The Results Companies (GE and Virgin Mobile USA)
Customer Service and Technical Support
2010 - 2011
Worked as customer service representative for G.E. Moneybank with Upsell of insuring included since it is a seasonal account. Then we have been cross-trained for Customer Service and Technical...

Education

Centro Escolar University
AB Masscommunication
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
deebesse
Type
Individual
Member Since
March 2015
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Dee Conway | Elance

Dee Conway