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Don F. | Elance
 
176985602337900
Last Sign-in: Mar 5, 2013

Don F.

Dependable and Accurate When You Need It.
   United States
  |   Chicago, IL

Overview

Minimum Hourly Rate $20

My name is Don Foss. ITIL Foundation and Help Desk Professional certified. Experienced IT Professional with supervisory, help-desk, desktop, hardware, and networking experience. Team player with: core business values, escalation management, leadership skills, metrics reporting, people skills, Service Level Agreement (SLA) management, verbal and written communication skills, responsible, knowledgeable, and multi-task oriented. My primary goal is to get the job done. Your satisfaction is of my utmost priority. My main hours for working are...

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Skills (6)

Tested
Help Desk Certification
My Score
avg
MS Outlook

Service Description

I am dedicated and focused on helping you get the job done on time.

I have over 15 years of experience in processing data. This includes using MS Word, Excel, and creating Power Point Presentations.

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Employment

UOP (technisource)
Global Service Desk Supervisor
2003 - Present
I am a supervisor of an outsourced Global Service Desk. We operate on a 24x7x365 schedule. There is a team of 12 analysts. We handle calls from approx. 3500 employees world wide. I prepare daily...
United Parcel Service
Operations Supervisor
1995 - Present
I monitor building and direct employee support. I oversee Damage Material Program area including repair and repackaging of open packages. I prepare daily and weekly reports for upper management. I...

Education

Elmhurst College
Bachelor of Arts in Psychology and Philosophy
1991 - 1997
Overview  |  Job History  |  Resume/C.V.

Keywords

Data Entry
Spreadsheets
Web-Based Data Entry
Technical Support
Internet Research
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
defoss1971
Type
Individual
Member Since
April 2008
Elance URL
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Don F. | Elance

Don F.