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Lirio D. | Elance
 
176985602337900
Last Sign-in: Sep 24, 2012

Lirio D.

Expert Customer Service Support
   Philippines
  |   Makati City, NCR

Overview

Minimum Hourly Rate $5

To obtain a position that will enable me to use my 5 year in depth call center experience in Operations support focusing on Sales, customer service, technical support and back office order management.

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Aug 31, 2012|Customer Service|$0|Completed

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Skills (9)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Computer Skills
Computer Skills Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Email
Knowledge of Microsoft Office
Microsoft PowerPoint
Microsoft Excel
U.S. Culture

Employment

Infosys BPO Ltd.
Quality Analyst
2010 - 2011
Quality Analyst Infosys BPO Ltd. February 2010 - August 2011 • Monitor and evaluate live and recorded call • Provide immediate, constructive and effective feedback • Agent and TL Goal setting...
Infosys BPO Ltd
Senior Process Executive
2009 - 2010
Process Executive Infosys BPO Ltd July 2009 - February 2010 • Answer queries for internal AT&T customers • Back office support ( BOS/VOM/OMA) • Process customer’s request in the backend by...
Etelecare Global Solutions
Customer Service Associate
2007 - 2009
Customer Service Associate Etelecare Global Solutions January 2007 - June 2009 • Process customer’s order based on their specific needs and request • Ensure customer’s satisfaction by providing...
Flowers by Grasselle
Events Planner/Coordinator (Assistant
2006 - 2006
Events Planner/Coordinator (Assistant) Worked as an Event Planner/ Coordinator in a family owned business at Flowers by Grasselle in Zamboanga City from June 2006- December 2006. Key...
Filipino Tuirkish Tolerance School
High School Teacher
2004 - 2006
FTTS (Filipino-Turkish Tolerance School) One of the global partners of the worldwide institutions whose vision is not only to produce quality education but also to form men and women of tolerance...

Education

Western Mindanao State University
Bachelor in Secondary Education
2000 - 2004
Overview  |  Job History  |  Resume/C.V.

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My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
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Identity
Username
delenalirio
Type
Individual
Member Since
July 2012
Elance URL
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Lirio D. | Elance

Lirio D.