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Michelle D. | Elance
 
176985602337900
Last Sign-in: Aug 14, 2015

Michelle D.

Data Entry & Web Researcher, Customer Service, QA
   Philippines
  |   Makati, Philippines

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Michelle D.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I am an experienced mainframe programmer/analyst. Skills: COBOL, ITEQ/BTEQ, DBC, EZT+, Unify, JCL, DB2, VSAM, VBScript, SAS. I have also worked as a technical support representative and quality analyst at various call centers. While studying, I have worked as a part-time admin clerk, receptionist, data encoder, and library student assistant. I am quite efficient with my work and can complete my tasks in a timely manner and with minimum supervision. I can type accurately with a speed of 45 WPM. I am currently looking for a home-based...

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Jun 11, 2014|Customer Service|Private|Completed

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Portfolio

Skills (10)

Tested
U.S. English Basic Skills Test
My Score
avg
English Spelling
My Score
avg

Employment

Odesk
various positions
2012 - Present
I have done home-based jobs as a customer service representative and data entry personnel
ML Consulting (Client : CPF Singapore)
Mainframe Analyst Programmer
2010 - 2011
• Responsible for understanding user requirements, studying the workfare payment system to determine which programs are affected, and making changes and/or developing new programs that would meet...
MONA Computer Systems(Client : HDB Singapore)
Mainframe Developer
2007 - 2010
• Responsible for understanding user requirements and making changes to programs according to their needs • Handled various duties like program design, development, and testing • Wrote program...
Etelecare Global Solutions
Quality Analyst
2006 - 2007
• Monitored calls to ensure that the agents met the quality metrics set by AOL • Provided coaching to help the consultants improve their Average Handling Time (AHT) and Member Satisfaction Index...
Nucomm International
Quality Analyst
2006 - 2006
• Rated the calls of DLink representatives to check if they were meeting the identifiers set by the client • Provided feedback on the things the agents would need to improve on • Handled calls...
Convergys Philippines
Technical Customer Care Representative
2003 - 2006
• Helped customers who couldn’t connect to the Internet • Assisted callers with their email issues (sending and receiving emails/attachments, setting up their email address on their email client)...

Education

San Beda Alabang
Bachelor of Science in Information Management
1998 - 2001
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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deleonme
Type
Individual
Member Since
December 2012
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Michelle D. | Elance

Michelle D.