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Delvin C. | Elance
 
176985602337900
Last Sign-in: Oct 20, 2011

Delvin C.

Network Admin / Engineer / Consultant / CCNA
   India
  |   Kottayam, Kerala
  |  1:15 pm Local Time

Overview

Minimum Hourly Rate $50

I have always been an avid learner. I attribute my achievements to my quest for knowledge. All my endeavors in life, especially in educational life are directed towards seeking out new opportunities to learn and apply that knowledge in challenging situations. Willing to work in an environment where working and learning go hand-in-hand. I would like to explore my potential while giving my best efforts to constantly update myself as per the requirement of the industry.

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Skills (1)

Tested
Will update later

Service Description

Work Experience
12-Apr-2010 - 15-Aug-2010, Network Engineer
Cable & Wireless Worldwide

Job Responsibilities:
• Monitoring of the customer network.
• Initial diagnosis of faults.
• Notifying the customer and internal stakeholders of the fault and the impact to the network.
• Creating trouble tickets for investigation by other teams.
• Interaction with other Technical and Incident Management teams.
• Interaction with the customer helpdesk and key IT contacts.

Working Relationships and Interfaces:
• Technical and Incident Management teams
• Customer helpdesk and key IT contacts

16-Aug-2010 - Till Date, Network Consultant
Cable & Wireless Worldwide

Job Responsibilities:
Fault Management - Responsible for the 1st line investigations for all incidents raised, as well as the reactive incidents reported by the customer:
• Professionally represent Real Time Operations in all day to day operations.
• Proactively monitor customer networks to identify fault occurrences.
• Acknowledge, check, and respond to customer fault reports.
• Carry out initial diagnostics/troubleshooting on service, identify understand & resolve incidents/alarms within pre-defined technical or time based criteria across the end to end service.
• Ensure accurate ticket detail entry and updates for all fault reports.
• Ensure relevant and accurate information available to assist in fault diagnosis and clear.
• Will initiate diagnostics and perform pro-active analysis for all faults. Will...

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Employment

Cable & Wireless Worldwide
Network Consultant
2010 - Present
Cable & Wireless Worldwide
Network Engineer
2010 - 2010

Education

Visvesvaraya Technological University
Bachelor of Electronic & Communication Engineering
2004 - 2009

Keywords

Network
Cisco
CCNA
LAN
WAN
My Snapshot
Elance Level
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Identity
Username
delvincyriac
Type
Individual
Member Since
October 2011
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Delvin C. | Elance

Delvin C.