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Derita S. | Elance
 
176985602337900
Last Sign-in: Aug 20, 2013

Derita S.

Operations, People & Account Management Expert
   Canada
  |   BRAMPTON, ON
  |  8:48 pm Local Time

Overview

Dynamic, high energy leader with demonstrated success in telesales, retail sales growth and vendor management all while providing exceptional customer service.

Adept in securing customer loyalty and forging a strong relationship with external business partners all while maintaining operational excellence.

I have proven success in all levels of the employee life-cycle from recruitment to termination, and am a sought after mentor for colleagues.

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Apr 5, 2013|Other - Sales & Marketing|$48,051|Completed
|
5.0
Jun 26, 2012|Other - Sales & Marketing|$1,000|Completed
|
5.0
Jun 18, 2012|Virtual Assistant|$0|Completed
Jun 3, 2012|Customer Service|$0|Completed

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Skills (4)

Tested
Time Management
Time Management Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Human Resources
Human Resource Certification
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg

Service Description

SUMMARY OF SKILLS & QUALIFICATIONS

SALES & MARKETING:

- 4 years telesales experience, selling telecommunication solutions to residential and business clients
- 7 years retail sales experience, selling wireless technology to residential and business clients
- 1 year telesales experience, selling and managing client accounts in the teleconferencing industry
- 1 year working on SEO and email marketing campaigns in the teleconferencing industry

MANAGEMENT & LEADERSHIP EXPERIENCE

Telecommunications - Retail (9 yearsÂ’ experience)

- Managed the operational and fiscal activities of the assigned region
- Successfully managed the activities of both a corporate and dealer distribution network responsible for sales in British Columbia with annual revenues in excess of $55,000,000
- Prepared budget projections and planned/implemented sales strategies to ensure company growth targets were consistently met or exceeded
- Participated in the expansion and growth of the brand by conducting site assessments and executing all aspects of new store launches
- Effectively developed and executed recruitment strategies to ensure sufficient staffing levels
- Provided on-going training, coaching and sales support to a team of store managers and outside sales reps

Telecommunications - Call Centre (9 yearsÂ’ experience)

- Demonstrated strong aptitude for developing systems and procedures that improved operational quality and department efficiency
- Supervised department staff in accordance...

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Keywords

VA
Customer Service
Project/Task/Team Management
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Derita_Sendiri
Type
Individual
Member Since
September 2010
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Derita S. | Elance

Derita S.