Dynamic, high energy leader with demonstrated success in telesales, retail sales growth and vendor management all while providing exceptional customer service.
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Adept in securing customer loyalty and forging a strong relationship with external business partners all while maintaining operational excellence.
I have proven success in all levels of the employee life-cycle from recruitment to termination, and am a sought after mentor for colleagues.
Jun 18, 2012|Virtual Assistant|$0|Completed
Jun 3, 2012|Customer Service|$0|Completed
Jun 1, 2012|Customer Service|$0|Completed
May 28, 2012|Other - Administrative Support|$0|Completed
SUMMARY OF SKILLS & QUALIFICATIONS
SALES & MARKETING:
- 4 years telesales experience, selling telecommunication solutions to residential and business clients
- 7 years retail sales experience, selling wireless technology to residential and business clients
- 1 year telesales experience, selling and managing client accounts in the teleconferencing industry
- 1 year working on SEO and email marketing campaigns in the teleconferencing industry
MANAGEMENT & LEADERSHIP EXPERIENCE
Telecommunications - Retail (9 years’ experience)
- Managed the operational and fiscal activities of the assigned region
- Successfully managed the activities of both a corporate and dealer distribution network responsible for sales in British Columbia with annual revenues in excess of $55,000,000
- Prepared budget projections and planned/implemented sales strategies to ensure company growth targets were consistently met or exceeded
- Participated in the expansion and growth of the brand by conducting site assessments and executing all aspects of new store launches
- Effectively developed and executed recruitment strategies to ensure sufficient staffing levels
- Provided on-going training, coaching and sales support to a team of store managers and outside sales reps
Telecommunications - Call Centre (9 years’ experience)
- Demonstrated strong aptitude for developing systems and procedures that improved operational quality and department efficiency
- Supervised department staff in accordance with...
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