Humana Work at home
Assisted clients with contracting & technical questions, claims, & prior auths.
Responsible for answering a multi-line phone system. Assisted with mentoring and coaching representatives via chat system. Set up all work at home reps in dept with VOIP system and designed step by step manual for setting up and troubleshooting VOIP.
Shift Lead/Outage Mang
Mentored and coached Chat Leads with troubleshooting help. Performed quality audits on chats and...