My personality helps me succeed because of my thoroughness, attention to detail and strong work ethic.
I gained extensive knowledge in a variety of software programs by teaching pc software classes and developing and maintaining user documentation and training materials.
My college education includes a Bachelor's in Business, with majors in Information Systems & Marketing.
I maintain the content of several web sites and have also trained and supported fellow associates on maintaining departmental information on the Intranet. As a member of an internal ISO team, I helped assure documentation accuracy and consistency throughout the company.
How can I help you accomplish your goals?
Extensive Microsoft Office experience
(both as a user & training other users).
Fast and accurate data entry.
Thorough and detail oriented.
Experienced technical writer.
Likes to review and edit web content.
Previous software trainer.
University of Wisconsin - Oshkosh
Bachelor's Business-Information Systems&Marketing
1988 - 1993
Order Processing/Customer Support
2009 - Present
Formatted incoming order files and reviewed them for consistency.
Handled incoming customer support questions/issues.
J. J. Keller & Associates, Inc.
Technical Documentation Specialist
1997 - 2002
Developed & maintained computer instructional documentation.
Selected company-wide software used to display departmental policies & procedures on the Intranet.
Member of the internal ISO team to ensure accuracy and consistency of company documentation.
Office Technology, Inc.
Software Trainer/Computer Systems Consultant
1993 - 1997
Provided software support to customers at the pc help desk.
Developed & maintained training curriculum and training materials.
Presented on-site software training sessions across the valley.