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Dexter W. | Elance
 
176985602337900
Last Sign-in: Jul 13, 2015

Dexter W.

   United States
  |   Los Angeles, CA
  |  12:02 pm Local Time

Overview

A proven leader of contact centers, sales support and operations offering expertise in developing high performing teams, eliminating costs, accelerating revenue recognition, building relationships and improving the customer experience. Effectively improved the customer experience and operational efficiency through improvements in people, processes and systems. Industry experience spans Advertising, Telecommunications, Management Consulting, Higher Education and Hospitality.

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Skills (10)

Tested
Problem Solving
Customer Service
Inventory Management
Sales Support
Process Improvement
Financial Analysis
Strategic Planning
Business Process Improvement
Telecommunications
Product Management

Employment

YP
Director, National Digital Operations
2010 - 2014
YP is a former business unit of AT&T generating multi-billion dollars annually in digital ad revenue servicing SMBs and National brands. I was hired to improve operational efficiency, quality,...
AT&T
Sr. Manager, Operations Integration
2009 - 2010
AT&Tís Advertiser Solutions is a business unit of AT&T generating multi-billion dollars annually in ad revenue servicing SMBs and National brands. I was hired to improve operational efficiency and...
AT&T
AT&T Leadership Development Program (LDP)
2007 - 2009
A nationally recognized fast track leadership program to develop future senior leaders through a two year rotational program. Rotations: AT&Tís Managed Service Organization is a unit of AT&Tís...
Booz Allen Hamilton
Research Intern
2006 - 2006
As Summer Research Intern, I researched best practices for organizational alignment to create efficient and effective organizations by assessing information flow, where decisions were made within...
Howard University
Manager of Technology - School of Business
2002 - 2005
Howard University is a Tier I private research institution located in Washington, DC. I was hired to lead the Technology Department for the School of Business, improve the services provided by the...
Visionary Enterprise Business Solutions
Independent Consultant
2001 - 2002
Visionary Enterprise Business Solutions was a business I co-founded providing technology solutions and technical training
Ardent Communications (formerly CAIS Inc)
Sr. Telecommunication & Applicaton Developer
2000 - 2001
Ardent Communications is a broadband internet provider servicing hotels, apartments and hospitals. I was hired to manage the call reporting and automated call routing for a 300+ sales/tech support...
LIST Inc
Independent Contractor
1999 - 2000
LIST Inc is a technology consulting business providing information technology solutions. I was hired as an independent contractor to support the Orbital Communications contract providing...
Accenture
Experienced Analyst
1998 - 1999
I was hired into Accentureís technology organization as an Experience Analyst to provide development and technical advisory services to Accentureís clients.
Sprint
Software Engineer II
1996 - 1998
I was an undergraduate college hire into Sprintís technology organization to support the AOL/IP Dial-Up internet solution and 24/7 on-call tech support.

Education

Howard University
B.B.A.
-
Howard University
MBA
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
DexterRW
Type
Individual
Member Since
June 2015
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Dexter W. | Elance

Dexter W.