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Danielle G. | Elance
 
176985602337900
Last Sign-in: Apr 4, 2016

Danielle G.

Virtual Assistant Extraordinaire!
   Canada
  |   Winnipeg, Manitoba

Overview

Minimum Hourly Rate $14

I am a customer service guru! My 9-5 career saw everything from working an inbound call centre for a US credit card company, to a 9-1-1 police call taker for 14 different police jurisdictions.

I have experience as a social media scheduler and content creator including, but not limited to: Facebook, Twitter, Pinterest, and Instagram. I also am a Certified Hootsuite Professional.

My many talents also include writing articles and website content.

Just like Cool Hand Luke, I'm a natural-born world-shaker! Let's do this!

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Dec 13, 2014|Other - Sales & Marketing|$643|Working

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Portfolio

Letter from local resource centre of my typing abilities

Skills (10)

Tested
U.S. English Basic Skills Test
My Score
avg
Email Etiquette
My Score
avg
Customer Service (Call center env.)
My Score
avg
Customer Service
My Score
avg
Public Safety

Service Description

Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, detailed reports and presentations.

Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.

Advanced skills in MS Office Suite (Word, Excel, PowerPoint and Outlook), Hootsuite, MailChimp; demonstrated ability to learn new computer programs quickly.



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Employment

Bison Transport Inc.
Central Expedited Planner
2013 - Present
Building and maintaining relationships between drivers and various departments within Bison, demonstrates attention to detail, communication via telephone and email, problem solving and planning...
E-Comm 9-1-1
Communications Operator
2012 - 2013
Taking emergency and non emergency police calls for 14 jurisdictions, utilizing multi-tasking and prioritizing skills in an emergency environment, responding professionally, calmly, and...
Paladin SecurityGroup Ltd.
Healthcare Security Officer
2010 - 2013
Ensuring a secure environment for staff, patients and visitors, writing daily detailed shift and incident reports, remaining calm and taking control in high intensity situations.
City of Surrey
Recreational Program Instructor
2009 - 2010
Plan and create lesson plans, create a fun environment, teach young people life skills, fundamental athletic and team building skills, provide first aid, continuous communication between parents...
Boston Pizza
Server/Bartender/Cook
2009 - 2010
Providing exceptional customer service in a fast paced environment, using a POSI-Touch system, engaging customers, providing a great dining experience, attending to sanitation and closing of the...
Chase
Customer Service Representative/Training Assistant
2008 - 2009
Sales, customer engagement, answering/transferring phone calls, building and maintaining lasting relationships with customers, promptly attending to and servicing customers’ needs efficiently,...

Education

Justice Institute of British Columbia
Emergency and Security Management
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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

customer service
email
hardworking
open availability
social media
twitter
facebook
content creation
article writing
scheduling
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
dgerylo
Type
Individual
Member Since
November 2013
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Danielle G. | Elance

Danielle G.