Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Dana Smith Haas | Elance
 
176985602337900
Last Sign-in: Nov 1, 2014

Dana Smith Haas

   United States
  |   Mobile, AL

Overview

Directly Manage CSR’s, ensuring all incoming calls answered within service levels. Manage daily call center activities for inbound utility call center.
•Monitored phone queue’s and agent adherence (Verint, Avaya, Impact 360, Genesys-Oracle, SAP, WFM)
•Developed collection/fraud investigation department for online wagering company, both process and policy including FACTA and S.A.R training
•Collaborated with IT team to develop analytical program for fraud detection/loss prevention
•Lead development and deployment of advanced interactive...

Read More »

Skills (10)

Tested
Online Gaming
Gaming Industry
Leadership
Call Centers
Training
Customer Service
Gaming
Online Gambling
Team Management
Customer Acquisition

Employment

Mobile Gas, A Sempra Company
Customer Service Supervisor
2014 - Present
Evaluate employee performance. Lead, guide, train, and motivate CSR's to successfully accomplish work activities. Real time adherence, case management, and quality management development. Ensuring...
Brooks chiropractic
Assistant
2012 - 2013
Twinspires.com
Customer Service Supervisor
2010 - 2013
Supervisor of a large inbound call center. Responsibility's include csr call reviews csr training fraud investigation and of course customer care and team management. Escalated calls, including...
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
dhaas
Type
Individual
Member Since
October 2014
Elance URL
Verifications
0
Dana Smith Haas | Elance

Dana Smith Haas