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Diadimma Icalina | Elance
 
176985602337900
Last Sign-in: Apr 5, 2015

Diadimma Icalina

Intelligent, Versatile and Passion-driven!
   Philippines
  |   Dipolog City, Zamboanga del Norte

Overview

Minimum Hourly Rate $4

Hi! I am an enthusiastic freelancer with passion in my tasks. A highly skilled employee with 7 years experience in the BPO industry. I started working as a Customer Service associate for a medical insurance and then to a telecommunications account. I have learned to multi-task, work efficiently and acquired excellent customer service skills. I also worked as an communication English coach in a training center where my job includes training call center aspirants, orientation to what BPO is, head hunting for big call centers that are looking...

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Portfolio

Find the missing information on the spreadsheets and verifying the previously gathered...
Transcription of audio files(Legal, Medical, etc.) with different formats. Verbatim,...
Find the missing information on the spreadsheets and verifying the previously gathered...

Skills (10)

Tested
English
English Grammar
Translation English Tagalog
Resume Writing
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
Passed
Email
General Office Skills
Helpdesk
Knowledge of Microsoft Office

Service Description

I have worked numerous kinds of jobs in the BPO. I have a solid 4 years experience with customer service, 1 year experience with telemarketing and appointment setting, transcription, e-commerce, data research and social media marketing.

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Employment

QUALFON Philippines Incorporated
Customer Service Representative
2010 - 2011
Worked as a Customer/Technical/Sales Support Representative in a nationwide prepaid mobile company. We do Customer service mainly in activating handsets, online walk through website, basic...
TELETECH Corporation
Customer Service Associate
2008 - 2010
Worked as a customer service associate in a health insurance account. I take inbound calls from medical providers; facility and professional. Gives insurance claim information, checks on medical...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data Research e-Commerce Customer Service Appointment Setter eBay Amazon Data Entry
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Diadimma
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Diadimma Icalina | Elance

Diadimma Icalina