Being in the BPO/Call Center Industry for more than 11 years along with numerous years as a Customer Service Manager, I have gained thorough understanding of every aspect of this function. My previous employer was very happy with my performance, my clients and customers are satisfied with our performance and service level, and my direct reports deeply motivated.
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I am a manager who stays abreast in his field, who understands technology and who is as career-committed as it takes to achieve total success.
Thank you for your time and...
More than 11 years extensive management experience with Call Center operations in the Philippines; and Sales, Marketing and Business Development in the UAE
Extensive Management experience with various accounts - Technical Support, Billing and Customer Service, Financials, Sales and Marketing, Business Development
Extensive Client Servicing Experience. Ability to deliver on Clients Expectations
Single Point of Contact for all Client Interaction
Maintain and augment business partnerships with Client by offering proactive solutions
Develop and maintain alliance with Clients to increase Business and Client satisfaction
Identify problems, analyze trends and implement corrective and preventive action
Consistently achieve and exceed Client Service Level Agreements (SLA)
Exceptional multitasking capability and time-management skills
Attentive to detail while focusing on a bigger picture
Well experienced in traveling around the globe and interacting with different Nationalities
Consistently meet goals and objectives within a timeframe
Customer-service, client and people oriented (CRM)
Consistently develop potential leaders by empowerment, work delegation and decision-making participation
Well versed with numerous computer applications
Additional skills include accent training
Excellent team player
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