Creative, flexible instructional desgner, technical writer, and technical trainer with great experience developing software, training materials, technical support and much more . . .
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it's my job to understand what your project is about, so I can help make it everything you want it to be. All jobs are completed professionally, with energy and enthusiasm, and to your specifications.
I provide professional content for web sites, blogs, print publications. web or computer-based training. I create interactive training or marketing materials...
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Aug 12, 2012|Technical Writing|Private|Completed
Sample pages from a guide for Administrators on an LMS system.
This is a sample from a lesson for Technical Support personnel on accurate coding of...
These are samplel pages from a User Manual on Music and Videos on a mobile device....
Sample of storyboarding done for new product in development.
A sample lesson on Ghost Calls for technical support personnel.
Sample of deck to be used in training technical support personnel. Accompanies...
Sample of course developed for preparation of H1N1 virus, for use with shipboard...
Sample of a lesson updating skillsets in Manager Mode on the LMS.
This is a sample design document for developing training for technical support...
Sample one page handout on mobile device function.
I created and used this avatar, along with a male avatar, to develop interactive...
Sampling from a book written on herbal remedies, this chapter is on seaweed.
I have been developing training and other materials in the corporate world for a long time. Now I choose to freelance. Being a freelancer gives me the opportunity to be selective about the subject matter I bid on. This creates a win-win situation for both of us. If I succeed, you succeed. I take great pride in my words, am articulate, disciplined, creative, professional, and dedicated to the writing, editing, proofreading, and design of the words we use to communicate every day.
I offer a combination of skills. First, I am a great instructional designer who understands how to design effective training solutions for adult learners. Second, I am a multitalented geek who can develop training materials using Word, PowerPoint, Adobe Captivate, Adobe Flash, Camtasia and many other software programs and tools.
Great writing is more than pretty words; it is grounded in effective techniques. From concept to completion, my job is to find the voice and presentation methods that reflect your organization's unique character. My business approach reflects my desire to create long term relationships with clients. I am a passionate and innovative technology professional with experience in training, instructional design, eLearning, writing, and editing.
Whether you want to design and implement new training events or revamp and update existing ones, I can take the entire project from design plan to finished product, such as trainer's manuals, course programs, participant handouts,...
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technical writer, software development
2011 - 2011
Software Development Design and Documentation
•Developed design documentation that drives development of software.
•Performed GAP Analysis on user stories, business rules, and final product....
2010 - 2010
•Development of design plans and project management setup, set learning objectives, scenarios, and storyboarding. Interfaced with SMEs to develop training curriculum and modules.
Holland America Line
2008 - 2010
•Development of training materials for all global personnel, ensuring compliance with regulatory standards and providing learning opportunities for career enhancement. All courses had to be SCORM...
2008 - 2008
•Design and Development of learning materials for launch of new Web site, LMS, and social networking tools
•Plateau LMS — development of training materials for Community Partners, Learning...
2006 - 2008
CSO, Learning eXcellence Group, Design and Development of all learning materials for the following products
•Introduction to Display Advertising Training, PowerPoint decks and Job Aids, online...
Technical Writer/Project Manager
2006 - 2006
Windows Live Messenger, Online Help (new product development)
•Development of online Help system for beta and first RTW of Windows Live Messenger
•Communication and management of product for...
Tulane University Medical Center
Staff Trainer Standardized Patient and Oncology
2002 - 2005
•Staff trainer, Tulane University Medical Center, Standardized Patient Program, training medical students and preparing physicians for National Board exams. Instructed and evaluated students in the...
2002 - 2005
•Development of Web sites and content, graphic design and search engine optimization of various Web sites, an herbal book, and advertising materials. Management of all content and graphics,...
Staff Software Engineer
2000 - 2002
•Developed Web-based applications and Help systems for IBM StorWatch Magstar 3494 Peer-to-Peer VTS Specialist and IBM Magstar 3590 Tape Subsystem. This included design of learning materials,...
1997 - 1999
•Conducted ILT on Windows OS, MS Office suite, Project, Outlook, and html development.
•Where necessary and expedient, developed training materials for above ILT.
Technical Lead Trainer
1997 - 1998
•Primary corporate trainer with clients worldwide in scheduling software, database management, Web-based display software, and Microsoft Office and Windows OS.
•Authored User Manuals and online...
Technical Lead Trainer
1996 - 1998
•ILT training both on and off-site with corporate clients, primarily Honeywell and state retraining program, as well as To’hono O’odaam Tribal Council.
•Customized training and materials to meet...
University of Utah
Bachelors of Science