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Danielle Mendoza | Elance
 
176985602337900
Last Sign-in: Apr 17, 2014

Danielle Mendoza

Danielle Mendoza
   Philippines
  |  8:03 am Local Time

Verified Freelancer

Danielle Mendoza's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

My core competency lies in providing excellent service & handling customer inquiries, Data Entry and Email Support.
It gives me fulfillment to talk to different people of different culture, accent, language and personalities thus allowing me to grow in my chosen line of work.

Read More »
Apr 15, 2014|Research|Private|Working
Apr 10, 2014|Virtual Assistant|Private|Working
Apr 3, 2014|Virtual Assistant|Private|Working
Mar 18, 2014|Technical Support|Private|Working

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Portfolio

Wordpress Blog
http://dijens.wordpress.com
Editing/customization product details in magento
Have created a website for my Team, this one is a draft. I have included a live chat...
http://wizservices.wix.com/wizservices
Here's an example of the excel spreadsheet wherein it contains the information/details...
Created a website for an online store
http://wizservices.wix.com/feetlocker

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
English-Tagalog Translation
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Admin Assistant
Sales
Outbound Sales Skills Test
My Score
avg
Passed
Appointment Setting
SEO
Lead Generation
Technical Support

Service Description

For the past years, I've been familiar with different types of Customer Service.
Worked with Customer Service,Sales & Billing with project Sprint employed by Convergys. Also worked for a Travel Account & was exposed to booking flight tickets, hotel reservation & car rentals for Hotwire with APAC & was also trained as a Subject Matter Expert & escalation agent for postpaid mobile phones for Australia's Telecommunication company, Telstra.

Worked as an outbound Telemarketer for several clients for lead generations and Appointment Setting. Was a Team Lead for a Social Media campaign for creation and Optimization. Also appointed as the head of Quality Team.



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Employment

Janessilk
Head Recruitment Officer
2014 - Present
Main role and responsibilities: Post job listings Assess candidates and proposals Research about candidates and review qualifications Schedule interviews Conduct interviews Shortlist applicants...
Arete Imagine
Eecutive Assistant/ HR Officer
2013 - 2014
Role and responsibilities: Assist client with calendar, appointments and schedule. Handle email Look after the staff and reports Review weekly/daily status reports Coordinate with staff and...
Outbounders
Quality Control Specialist/ Executive Assistant
2013 - 2013
Property Management Calendar Management Email response handling Research Evaluating calls to see if agents followed call flow and guidelines when handling customer inquiries Flag calls when...
Tetetech
Telstra Small Business Consultant
2013 - 2013
Handling Small Business Customers of Telstra. Account activation for PSTN/ISDN Lines, Internet set up such as ADSL, Cable or Broadband. Basic views and enquiries for Digital Business accounts.
Social Media Science
Team Leader
2012 - 2012
Monitoring and making sure quality and quantity is met for Optimizing Social Media Profiles. Evaluating agents for quality assurance.
GoogleBump (Odesk)
Appointment Setting
2011 - 2011
Appointment Setting
RG Marketing (Odesk)
UK Based Appointment Setting/Lead Generation
2011 - 2011
Appointment Setting and Lead Generation for a UK based company.
NDRG
Outbound Debt Collections
2011 - 2011
Appointment Setting for Debt Collection
AA Homeshoring
Inbound Sales Representative/ Customer Service
2011 - 2011
Leadzumba
Outbound appointment setting
2010 - 2011
TELETECH
CSR/Resolutions Specialist
2008 - 2010
Started as an inbound customer service representative for an Australian Telecom company Telstra. Was appointed as one of the Subject Matter Experts (Telstra Postpaid) and was also assigned to the...
APAC
Pre- Booking Assistant/ Customer Service Associate
2007 - 2007
Pre-Booking Assistant (Hotwire) Work includes booking hotels, flights and car reservations for customers. Making sure that they get the deals best that are available and that their needs are taken...
CONVERGYS
Inbound Customer Service Rep
2006 - 2006
Customer Specialist (SPRINT) Work includes assisting customer?s with their concerns regarding their account including their phone bills and the services that they have, such as internet...

Education

Centro Escolar University
Bachelor of Science in Business Administration
-

Keywords

Reliable and Hard Working
Customer Service
Appointment Setting
Admin Assistant
Email Handling
Live Chat Support
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.7
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
dijens3
Type
Individual
Member Since
May 2011
Elance URL
Verifications
0
Danielle Mendoza | Elance

Danielle Mendoza