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Dino Flores | Elance
 
176985602337900
Last Sign-in: Nov 6, 2013

Dino Flores

false
   Philippines
  |   Cagayan de Oro City, Misamis Oriental

Overview

Minimum Hourly Rate $5

Result-driven and Solution Focused IT Resolution Specialist/Team Manager/Senior Team Manager / handling a Dell technical support program with more than 7 years experience in providing resolution for service calls on Dell systems and in mentoring technical support representatives/subject matter experts. Senior Account Executive with experience in marketing/sales handling Intuit and Symantec. Responsible for offering the highest level of customer satisfaction on all phases of troubleshooting including interpretation, analysis, research, and...

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Skills (10)

Tested
Microsoft Excel 2007 Test
My Score
avg

Service Description

• Hardware / Software Troubleshooting
• Problem Resolution
• Presentation / Negotiation
• Relationship Building
• Incentive Development
• Territory Penetration
• Consultative / Solution-based Selling
• Client needs analysis
• Lead Generation


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Employment

Band PTY LTD
Freelance Marketing Consultant
2013 - Present
Clients: Intuit & Symantec) • Exercise full sales and marketing accountability for major local account list in Australia and New Zealand and other APJ Regions. • Coordinate trade shows, develop...
Stream Global Services
Senior Team Manager
2011 - 2012
Client: Dell & SiriusXM • Manages a group of Team Managers that provides support to a team of technical support representatives • Provides coaching and performance monitoring to Team Managers •...
Stream Global Services
Technical Officer
2008 - 2011
Client: Dell • Manages a team of Dell Technical Support Level 2 representatives that provides technical support to Dell Technical Support representatives • Reviews and analyzes weekly and daily...
Etelecare Global Solutions
Team Leader
2006 - 2008
Client: Dell • Provide day-to-day supervision and management of directly assigned team of technical support professionals. Ensure that support professionals have a clear understanding of...
Etelecare Global Solutions
Subject Matter Expert
2005 - 2006
Client: Dell • Able to resolve customer's issue in a timely manner • Extensive experience in hardware and software issues • Performs repair and installation with Windows Operating Systems •...
Etelecare Global Solutions
Technical Support
2004 - 2005
Client: Dell • Provides technical support for Dell’s US Corporate Business Group clients • Interact with end-users over-the-phone for technical assistance on Dell Inspiron and Dimension systems. •...
Delta Surf Corporation
Computer Technician
2003 - 2004
• Responsible for maintaining workstations as requested by the Technical Manager • Perform system diagnosis, repair and updates to ensure data integrity and reliability of automated tasks • Ensure...

Education

St. Michael’s College
Bachelor of Science in Information Management
2000 - 2003
Mindanao State University – Iligan Institute of Te
Bachelor of Science in Information Technology
1998 - 2000
Overview  |  Job History  |  Resume/C.V.

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Identity
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dinoflores
Type
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Member Since
November 2013
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Dino Flores | Elance

Dino Flores