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Karen Dizon | Elance
 
176985602337900
Last Sign-in: Jun 23, 2015

Karen Dizon

Customer Service Specialist, Email/Chat Support
   Philippines
  |   Guiguinto, Central Luzon

Overview

Minimum Hourly Rate $5

I'm responsible and dependable Customer Service Representative with 7 years’ experience with different companies.
Proficient in conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, canceling accounts and obtaining details of complaints. I can also do chat/email support or any admin task.

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Portfolio

• Providing excellent customer service- We impose one call resolution to ensure perfect...

Skills (10)

Tested
Computer Competency
My Score
avg
Passed
Microsoft Outlook
My Score
avg

Service Description

My previous worked was a billing specialist. I took calls for a major US telephone/HSI/Cable/mobile company for almost 4 years. We are responsible for helping our customer's to understand their bills, providing options for payment, and negotiating best value for their services. Because of hard work and excellent performance I was able to acquire a Subject Matter Expert post and help out operations on a daily performance.

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Employment

IBEX Global Philippines
Subject Matter Expert/ Billing Specialist
2011 - 2015
• Improving the team and facilitating the communication among the members of the team. • Creating sense of ownership within the employees and resolving the employee’s issues, if any. • Looking...
NCO Group
Customer/ Sales Service Representative
2009 - 2011
• Answer inbound calls • Handle customer inquiries both telephonically and by email • Research required information using available resources • Manage and resolve customer complaints • Provide...

Education

Dr. Yanga's Colleges Incorporated
Bachelor of Science in Nursing
2004 - 2008
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service Representative
Email/Chat Support
Data Entry
Appointment Setter
Typist
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
dizonkaren88
Type
Individual
Member Since
April 2015
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Karen Dizon | Elance

Karen Dizon