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Debbie M. | Elance
 
176985602337900
Last Sign-in: Aug 30, 2015

Debbie M.

Let Stateline Office Services save your sanity!
   United States
  |   Harvard, IL
  |  4:13 pm Local Time

Overview

Minimum Hourly Rate $18

Work from home professional who will assist you with your office and customer service needs. Over 10 years of experience in working from a home office providing professional, friendly, and reliable service.

Read More »
May 12, 2015|Virtual Assistant|Private|Completed
|
2.8
Apr 22, 2015|Virtual Assistant|Private|Completed
|
5.0
Apr 13, 2015|Customer Service|Private|Working
Jan 30, 2015|Customer Service|Private|Completed
|
5.0

View All »

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Knowledge of Microsoft Office
Computer Skills
Phone Support
Telephone Etiquette Certification
My Score
avg
Craigslist
Email
Email Handling
Microsoft Excel
Administrative Support
Administrative Assistant
My Score
avg

Service Description

Areas of expertise include customer service through phone and e-mail support, scheduling, Microsoft Office skills. Mac user who is familiar with Mac and Microsoft programs and also uses Apple technology.

Excellent customer service skills through written and verbal communications.

- Proofreading/Editing
- Calendar Management, Scheduling, Appointment Setting
- Sales and Refund Processing - 1ShoppingCart, PayPal
- Project Management in Asana
- Experience in Salesforce
- Experience in Zendesk

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Employment

Stateline Office Services
Owner
2014 - Present
Clinton Community School District
Administrative Assistant
2013 - 2014
Performed administrative tasks for the Director of Transportation and Buildings and Grounds Managed bus schedules for school district Answered phone calls and handled customer service via email
Ed4Nurses, Inc.
Customer Service Manager
2003 - 2012
Managed administrative assistant, handled incoming phone calls, responded to customer service e-mails, processed refunds, produced and shipped product orders.
Kemper Insurance
Business Analyst, Senior Claim Representative
1990 - 2003

Education

Lake Forest College
BS - Business and Psychology
1983 - 1987
Overview  |  Job History  |  Resume/C.V.

Keywords

virtual assistant
customer service
professional
e-mail management
phone support
proofreading
project management
appointment setting
social media management
Zendesk
My Snapshot
4
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
3
0
410
Total
Milestones
Hours
Reviews
4.9
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
dmessick
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Debbie M. | Elance

Debbie M.