With twenty-eight years of experience, I have been a network administrator, computer consultant, software trainer and developer, technical support/help desk representative, litigation support specialist, and hardware engineer. Over the years, I has developed a knack for communicating computer issues in a straight forward manner, using layman's language. I have been very successful working in the senior citizen retirement communities due to my patience and ability to communicate with an audience that has had limited exposure to computers.
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Doc ROMinator, Inc. Phoenix, Arizona
SYSTEMS INTEGRATOR/ADMINISTRATOR December 1999 Present
Consultant for 200+ clients in technical support for all Microsoft OSs: including network administration and training of on-site staff in administration of Windows servers, hardware upgrades or migrations to new servers. Full range of active directory troubleshooting, including tree promote/demote of servers, and new user setup with group profiles. Setup firewalls, routers with antivirus servers including multi-homed nics for hardware fire-walling. Accounting firm expertise with QuickBooks multi-user setup/configuration for protection of data. Design of time tracking system for law firms using Microsoft Access.
John C. Lincoln Hospital Phoenix, Arizona
SUPERVISOR, IT SUPPORT SERVICES August 2007 December 2007
Consulting supervisor of 14 IT staff (9) floor support level 3 technicians and (5) help desk support technicians. Responsible for project management, escalation of help desk tickets and customer relations. This position was created to implement a new plan of performing IT rounds. Daily IT rounds including visiting two hospitals, visiting all clinical departments for escalation of patient related care issues.
Gallagher & Kennedy, Attorneys at Law Phoenix, Arizona
IMPLEMENTATION SPECIALIST October 2003 June 2004
Implementation Specialist for a...
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