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Dominique Pauline D. | Elance
 
176985602337900
Last Sign-in: Sep 2, 2015

Dominique Pauline D.

e-Commerce / SaaS Email and Chat Support
   Philippines
  |   Rizal, Calabarzon
  |  10:25 am Local Time

Verified Freelancer

Dominique Pauline D.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

I am looking for a long term job in a Company / Client where I can continue and grow as a Freelancer. Well versed in Customer Service and Help Desk function for 5 years. Team Leader in the Largest Telecommunications in Australia for 2 years. Adaptive to various task. Any task that I am unfamiliar with, willingness to learn is one of my traits. Punctual , Reliable, and can Work Independently are my strongest point.

Read More »
Jan 12, 2015|Mailing List Development|Private|Completed
|
4.7
Oct 27, 2014|Research|Private|Completed
|
5.0

View All »

Portfolio

Scrape Data, Data Cleansing for a Career Development Advisor
Build a Mailing List for Radio Station's CEO for prospect talents and radio programs
Customer Support for Third Party Software
CRM System and Data Entry Experienced gained through oDesk
CRM System and Data Entry Experienced gained through oDesk
Client would like to build a list of businesses per type (Barber Shops, Salons,...
Research about child care in different media types. Experienced gained through oDesk
E-books about Mother's being a better Mom Experienced gained through oDesk
Research for Topic related to Stock Market Methods and Movements Experienced gained...
Resumes pulled from Job Listings Experienced gained through oDesk
Sending invites to potential applicant and scheduling an interview. Experienced gained...
Handles escalation and unresolved cases from Level 1 Technical Support Team Lead...
Handles order fallout of customer's phone number to be migrated from the old service to...
Troubleshoots internet connection, setting up email accounts, wireless connections and...

Skills (9)

Tested
Email Etiquette
My Score
avg
Call Center Skills Test
My Score
avg
Office Skills Test
My Score
avg
Microsoft Excel 2007 Test
My Score
avg
English Spelling Test (U.S. Version)
My Score
avg
Passed
English Spelling Test (UK Version)
My Score
avg
Passed
Computer Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed
Help Desk Certification
My Score
avg
Passed

Employment

Teletech ( Telstra - Bigpond)
Team Leader
2011 - 2014
Drive process improvement and other quality tools for process performance measurement and standardization. Ensure process compliance Plan for effective resource utilization Adopting best...
Cognizant Technology Solutions (AT&T U-Verse)
Customer Service / Helpdesk
2010 - 2011
Handles order fallout such as migrating customer's land-line phone-number from their old service provider to VOIP Working between the sales effort and the installation of the services in the...
Telus International Philippines (TELUS)
Technical Support / Coach
2007 - 2009
Troubleshoots internet connections, setting up email accounts, wireless connections, and anti virus software Walks the floor and monitors each team members performance throughout the shift....

Education

Uncianco Colleges
Bachelor of Science in Nursing
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Mailing List Development
Email Handling
Web Research
Data Entry
Virtual Assistant
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Total
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Reviews
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Clients
Total
Repeat
Earnings
Private
Private
Total
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Identity
Username
dominique_diego
Type
Individual
Member Since
February 2014
Elance URL
Verifications
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Dominique Pauline D. | Elance

Dominique Pauline D.