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Donna M. | Elance
 
176985602337900
Last Sign-in: Feb 25, 2015

Donna M.

Telemarketing/Appointment Setting/Marketing
   United States
  |   Rancho Cucamonga, CA
  |  1:37 am Local Time

Overview

Minimum Hourly Rate $15

All in one virtual assistant that has over 10 years of combined experience in order processing, appointment setting, cold calling, customer service, sales data entry & research as well as vast experience in managing teams. I am very adept in time management and meeting deadlines. I will work diligently to meet your time-frame and to provided excellent service and work.

Read More »
Oct 9, 2013|Other - Sales & Marketing|Private|Completed
|
5.0
Nov 14, 2012|Other - Sales & Marketing|Private|Completed
|
1.8
Oct 24, 2012|Training|Private|Working

View All »

Portfolio

Writing Example
http://ezinearticles.com/?expert=Donna_Moss

Skills (10)

Tested
Sales
Internet Marketing
Internet Marketing Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Customer Service
English Spelling
Management Skills
Project Management
Call Center Skills
Email
General Office Skills

Service Description

Sales - Telemarketing, Cold calling, inbound/outbound, Demo sales, Inside sales
Customer Service - Order processing, Help Desk, Email support
Management - Manage teams, Scheduling, Human resources, Recruiting
Virtual Assistant - Data Entry, Excel, Word, Blog post, article writing WordPress

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Employment

oDesk
Virtual Customer Service/Sales/Appointment setting
2012 - Present
Various assignments for appointment setting, telemarketing including cold calling, Data entry, Customer service and virtual assistant that includes review writing, article writing,
Freelancer/Self Employed
Merchandiser, Mystery Shopping, Writer
2011 - Present
Work for various companies on an as needed basis for merchandising (re-sets, cut-ins, set pogs, data collection), Mystery shopping (Evaluating customer experience) Writer (Write Articles i.e.:...
ChaCha
Guide
2008 - Present
Answer online question for various subjects by researching question and then providing a well written and researched answer to the customer.
Source Interlink Companies
District Manager Field Services
2005 - 2011
District Manager for a large magazine and media circulation/distribution company, Responsibilities included overseeing territory in the Inland Empire area of San Bernardino County with sales volume...
West at Home
Virtual Call Center Customer service order entry
2006 - 2009
Worked from home answering customer inquiries, placing orders, handling disputes for as seen on TV products, Floral orders and delivery, infomercials. And more

Education

New York Institute of Photography
Photography
-
Dynasty School
Real Estate Principles DRE # 1399-93
-
Dynasty School
Real Estate Finance DRE # 1892-02
-
Dynasty School
Property Management DRE # 1825-01
-
Mt. San Antonio College
AA/ Mass Communications
-
Dynasty School
Real Estate Practice DRE # 1880-02
-

Keywords

Appointment setting
Customer service
Outbound/inbound
cold calling
Order processing
Telemarketing
Recruiting
Team management
Research
My Snapshot
Sales & Marketing
4
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Donnamoss1
Type
Individual
Member Since
September 2012
Elance URL
Verifications
0
Donna M. | Elance

Donna M.