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Don Taylor | Elance
 
176985602337900
Last Sign-in: Apr 10, 2014

Don Taylor

Mature technical management professional.
   United States
  |   Louisville, CO
  |  5:39 pm Local Time

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Overview

Minimum Hourly Rate $27

I bring a long career, broad perspective, and a range of skills to the table, from technical writing to product/project management to Zendesk setup and management. I'd love to help you with your project!

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Portfolio

I interpreted data and graphs provided by an oDesk client, and produced the content for...
I wrote this user guide targeted for site admins of our Vine Technologies SaaS social...
A self-initiated paper I wrote that gives an overview of cloud storage options and...

Skills (10)

Tested

Employment

Vine Technologies
VP/Manager - Service Delivery and Customer Support
2010 - 2012
Among a variety of other roles, I was responsible for defining, implementing, and managing the client engagement, onboarding, and customer support processes for an entrepreneurial SaaS private...
US Census Bureau
Team Leader - Denver Census Coverage Measurement
2009 - 2010
Responsible for resource allocation, data-driven geographic work assignments and realignments, performance monitoring, and office logistics supporting a field staff of ~100 census enumerators and...
Avaya Inc.
Technical Manager
2001 - 2009
Development Manager responsible for $8M 60-person program to update legacy diagnostic, analytical, and reporting applications for use in new Siebel SOA-based CRM system environment. • Directed and...
Lucent Technologies
Technical Manager
1999 - 2001
Technical Manager of multi-location team responsible for deployment of knowledge management practices in Lucent’s global customer services organization. • Recruited, hired, and managed team of...

Education

University of Houston
PhD Cognitive Psychology/Human Factors
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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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donwtaylor
Type
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Member Since
June 2013
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Don Taylor | Elance

Don Taylor