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Doreen Munoz | Elance
 
176985602337900
Last Sign-in: Jan 4, 2015

Doreen Munoz

Quality Assurance & Customer Service Expert
   United States
  |   Fort Worth, TX
  |  1:15 am Local Time

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Overview

Minimum Hourly Rate $16

I have over 25 years of solid experience combined in management, quality assurance, customer service and administrative assistant. I have good office and computer skills utilizing such software as Word, Outlook, Excel, Access and PowerPoint. I'm an experienced problem solver with strong skills in developing & implementing systems to assure quality of products or services. I learn quickly and thrive in a fast paced environment. Iím a strong team player with a positive can-do attitude that transcends into excellent customer service. I'm...

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Portfolio

Inventory and replacement cost research data.
I created a document for myself to capture the information regarding the project,...

Skills (10)

Tested
ISO 9001
Business Writing
Content Writing
English
Microsoft Word
Online Writing
Negotiation
TQM
Sales
Social Media Marketing

Service Description

Motivated results oriented Administrative or Office Assistant who is looking to get involved in a consumer products & services organization. I can provide administrative and office support duties for multiple individuals. I can provide overall assistance in data entry, preparation of reports, memos, presentations and general office documents. I have good internet research skills, can make travel plans, schedule meetings and basically assist at any level of an organization.
I'm a dynamic communicator that can easily provide excellent customer service, introduce products and services as well as author professional correspondence and follow up. I'm a Quality Assurance expert and a Certified ISO 9001:2000 Lead Auditor. Therefore; I can easily provide solutions, develop corrective and preventative actions and resolve customer complaints. My exceptional time management and organizational skills enables me to complete projects on time.


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Employment

Fort Worth South Hotel
Front Desk Agent & Night Auditor
2012 - Present
Greet & check-in & check-out guests in a hotel. Perform duties by utilizing the lodging application "Opera". Conduct night audit, make adjustments as needed and generate reports that are...
First American Payment Systems
Quality Assurance Supervisor
2004 - 2011
Manage the Quality Assurance night shift team by coaching, training and performance reviews. Monitor, gather data & report Quality results for the Operational departments to the Executive...
Medallion Foods, Inc.
Quality Assurance & Sanitation Manager
2000 - 2002
Manage the Quality Assurance & Sanitation departments in a large food manufacturing facility. Communicate at all levels of the organization to include external vendor organizations. Design,...
Continental Mills, Inc.
Quality Assurance & Sanitation Team Leader
1989 - 2000
Lead the Quality Assurance & Sanitation departments. Manage performance by coaching, training, mentoring and performance reviews. Responsible for the Vendor Certification Program, Finished Product...

Education

University of Phoenix
Bachelor of Science
2012 - Present
Lloyd's Registrar
Certification- ISO 9001:2000 Lead Auditor
2001 - 2001
Hillsborough Community College - Medical Division
Associate of Science
1980 - 1983

Keywords

customer service
quality assurance
administrative or office assistant
data entry
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Identity
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doreenmunoz
Type
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Member Since
November 2012
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Doreen Munoz | Elance

Doreen Munoz