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Doreen Munoz | Elance
 
176985602337900
Last Sign-in: Jan 4, 2015

Doreen Munoz

Quality Assurance & Customer Service Expert
   United States
  |   Fort Worth, TX
  |  11:16 pm Local Time

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Overview

Minimum Hourly Rate $16

I have over 25 years of solid experience combined in management, quality assurance, customer service and administrative assistant. I have good office and computer skills utilizing such software as Word, Outlook, Excel, Access and PowerPoint. I'm an experienced problem solver with strong skills in developing & implementing systems to assure quality of products or services. I learn quickly and thrive in a fast paced environment. Iím a strong team player with a positive can-do attitude that transcends into excellent customer service. I'm...

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Portfolio

Inventory and replacement cost research data.
I created a document for myself to capture the information regarding the project,...

Skills (10)

Tested

Service Description

Motivated results oriented Administrative or Office Assistant who is looking to get involved in a consumer products & services organization. I can provide administrative and office support duties for multiple individuals. I can provide overall assistance in data entry, preparation of reports, memos, presentations and general office documents. I have good internet research skills, can make travel plans, schedule meetings and basically assist at any level of an organization.
I'm a dynamic communicator that can easily provide excellent customer service, introduce products and services as well as author professional correspondence and follow up. I'm a Quality Assurance expert and a Certified ISO 9001:2000 Lead Auditor. Therefore; I can easily provide solutions, develop corrective and preventative actions and resolve customer complaints. My exceptional time management and organizational skills enables me to complete projects on time.


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Employment

Fort Worth South Hotel
Front Desk Agent & Night Auditor
2012 - Present
Greet & check-in & check-out guests in a hotel. Perform duties by utilizing the lodging application "Opera". Conduct night audit, make adjustments as needed and generate reports that are...
First American Payment Systems
Quality Assurance Supervisor
2004 - 2011
Manage the Quality Assurance night shift team by coaching, training and performance reviews. Monitor, gather data & report Quality results for the Operational departments to the Executive...
Medallion Foods, Inc.
Quality Assurance & Sanitation Manager
2000 - 2002
Manage the Quality Assurance & Sanitation departments in a large food manufacturing facility. Communicate at all levels of the organization to include external vendor organizations. Design,...
Continental Mills, Inc.
Quality Assurance & Sanitation Team Leader
1989 - 2000
Lead the Quality Assurance & Sanitation departments. Manage performance by coaching, training, mentoring and performance reviews. Responsible for the Vendor Certification Program, Finished Product...

Education

University of Phoenix
Bachelor of Science
2012 - Present
Lloyd's Registrar
Certification- ISO 9001:2000 Lead Auditor
2001 - 2001
Hillsborough Community College - Medical Division
Associate of Science
1980 - 1983
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

customer service
quality assurance
administrative or office assistant
data entry
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doreenmunoz
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Doreen Munoz | Elance

Doreen Munoz