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Navonna S. | Elance
 
176985602337900
Last Sign-in: Jan 13, 2014

Navonna S.

Data Entry, Excel, MS Office, Typing, Research
   United States
  |   Etters, PA
  |  11:53 am Local Time

Overview

I am an organized and detail-oriented person with over 15 years experience at typing, data entry, and problem solving. I have 5 years of experience with collection of student loans. I was an Annuity Case Manager for 6 years, working with brokers and insurance companies. I have over 13 years of tax professional experience, where I interacted with clients, management, and IRS agencies. I have held positions as a teamleader, trainer for new hires, and Manager of the tax office. I am a good typist and enjoy working as a team. I am a great...

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Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Report Writing
Report Writing Test
My Score
avg
Passed
Microsoft Outlook
Microsoft Excel
Business Writing
Knowledge of Microsoft Office
Bookkeeping
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

Data entry for all previous jobs. I have experience as a tax professional, with HR Block. I was the store manager for 2 years. I have Customer Service, experience. I have created and maintained company training manuals, using MS word and Excel spreadsheet. I have reported daily and weekly statistics to upper manager, using an Excel spreadsheet. I can type 60 wpm. I have experience with office machines, (fax, copier, scanner). I enjoy researching for projects and obtaining the most detailed report.

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Employment

AXA Network
Annuity Case Manager
2006 - 2012
As a case manager, I handled incoming annuity applications. I was responsible for inputting the application information into the company template and verify the information with the broker/agent...
H & R Block
Tax Professional/Office leader
1998 - 2010
Prepared tax returns, interviewed clients, submitted completed tax returns to the appropriate agency. Handled incoming and outgoing calls. Researched tax questions by state and national websites....
Pennsylvania Higher Education Assistance Agency
Administrative Assistant
1989 - 2005
As an administrative assistant, I was responsible for handling college enrollment information and inputting data into the company data base from student applications. I handled incoming calls from...

Education

LaRue County High School
General Diploma
1970 - 1974

Keywords

Data Entry
Customer Service
Research
Excel spreadsheet
MS word
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
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Identity
Username
Dorian28
Type
Individual
Member Since
January 2013
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Navonna S. | Elance

Navonna S.