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Dorothy B. | Elance
 
176985602337900
Last Sign-in: Apr 12, 2013

Dorothy B.

Every job deserves a quality performance.
   United States
  |   Chicago, IL
  |  2:07 pm Local Time

Overview

I am a consummate professional with over twenty-five years of business experience as a paralegal, banker, and social service worker. I've accumulated years of providing quality customer service. I am detail oriented, can multi-task, and work until my assignments are completed on time and perfect. I have excellent verbal and written skills as well. I work well under pressure and treat my colleagues with respect.

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Skills (5)

Tested
Business Writing
Creative Writing
English
General Office Skills
Call Center Skills Customer Service Email Etiquette

Employment

Mary O'Gara
Virtual Assistant
2011 - Present
Virtual Assistant Moderator for Writersonlinceclasss. com that offers online instruction on the craft of writing in many genres. These monthly classes are conducted via E-mail only, no real time or...
Chicago Cenacle
Receptionist
2011 - Present
*First contact for all visitors that come into the conference and retreat center *Operate Switchboard *Open center in the mornings and close the center at night *Direct all calls to appropriate...
Prairie State College
Adjunct Faculty - Business Law
1999 - 2003
Adjunct Faculty Introduction to Business * Taught business law and introduction to business to college students * Administered tests and evaluate students
Citicorp, N.A.
Credit Administrator
1989 - 1994
Credit Administrator/Corporate and Real Estate * Received, processed and reviewed all credit and loan agreements for both corporate customers and corporate real estate customers via bank ...
Lakeside Bank
Personal Banker
1985 - 1988
* Initiated customer contact and provide quality, efficient, friendly customer service to bank customers * Primary marketing agent and liaison for all services offered by the bank * Maintained...
Harris Bank
Commercial Loan Representative
1982 - 1985
* Completed the commercial credit training program * Specialized in middle-market companies $40 -$80 million in sales * Analyzed unsecured and secured credit loan requests by domestic corporations...
Youth Network Council
Program Director
1980 - 1982
* Supervised eight directors * Developed and implemented training programs for the direct services staff as well as for the Illinois Department of Children and Family Services * Managed $1 million...
National Youth Work Alliance
Youth Programs Consultant
1979 - 1980
* Assisted national and regional youth coalitions on program services and fiscal management * Provided technical information to congressional authorities on youth issues
Boys and Girls Homes of Montgomery County, Md
Program Director
1977 - 1979
* Supervised program planning * Promote community program relations * Provided family therapy and individual counseling for adolescent girls * Responsible for the fiscal management of the home and...
Second Genesis
Assistant Program Manager
1975 - 1977
* Performed intake of new clients * Developed treatment plans for individuals and families * Conducted group counseling sessions * Participated in community development programs

Education

Roosevelt Unversity
Lawyer's Assistant Program - Certificate
1988 - 1988
Howard University
Master Degree in Social Work
1974 - 1976
Christopher Newport University
Bachelors of Arts in Sociology
1971 - 1974

Keywords

customer service
data input
research
My Snapshot
Writing & Translation
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
DorothyB1
Type
Individual
Member Since
October 2011
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Dorothy B. | Elance

Dorothy B.