“They will probably come up with a polished and well rehearsed explanation/response to my review and to be completely fair, they have other reviews which indicate they are good. That's why I decided to hire them. So my take on them is that they may be good at small web development projects, but if you have a big project with a lot at stake, then just move on from this profile. You can thank me later.
So, there are 6 main reasons for this terrible feedback.
The final delivery took 6 times longer than the agreed deadline even after they did a so called "technical analysis" and assured me that they were the people to trust with an urgent project.
The final delivery was flawed. My new developer proved that files were missing, bugs were everywhere. Overall it was mostly a waste of money. Hundreds of dollars and one of my most valued projects was ruined.
I ended up paying around twice of what I was supposed to. And I still have to pay my new developer to fix the mess they created.
The project manager thought it would be a good idea to argue with me frequently. And surprisingly so did their CEO. Actually the CEO went one step ahead to rub in some indirect corporate threats. They are not in the hospitality business, but that doesn't mean customer always comes second.
At first, they denied to log hours in WorkView because they literally didn't think it was a good idea to waste time clicking the start/stop button on the desktop software. But as I grew more suspicious, I tried to force them into logging hours in WorkView because that is my right as an Elance Client. But due to unknown technical errors throughout the duration of the project, 80% of the hours still could not be logged in WorkView.
I did not reject any hours or any work and made arrangements to pay for all the hours logged, despite of these horrible circumstances. After all this, I did not even get a formal apology or a formal thank you. Terrible!”
“As usual he himself Ďassumedí about our completed projects that all were small. For his information, we have done bigger projects than this on much tighter deadlines. However, it takes two to tango! We do have other repeat clients who are consistently satisfied with our work ethics, technical capabilities as well as response times. We could write a thousand reasons based on the experience we had with this client, but we will not waste our time doing that. Here are some facts about this incomplete project.
1. The project was started with an inappropriate job description of PSD to CMS integration and a non-practical deadline for two big websites. Whereas actual project involved not just design integration also a lot of programming. Communication and clarity was lacking from his side from day one, He imposes decisions and never believes on discussion not even for project cost and timelines.
2. Project manager had made an extra effort to complete this project but had been discouraged with his continuous taunting and rude communication. Our CEO instructed us to complete this project no matter what happened and requested the client to give us some free hand to deliver the job assigned to us so at the end we can satisfy him to the best of our ability. So now he considered this official communication of our CEO as indirect corporate threats? Terrible.
3. Contract ended in the middle of the development due to his weird and non-technical presumptions throughout the job duration. On last delivery of completed tasks when we asked him for some of our outstanding then he started criticizing and exposed for negative feedback on our profile. So itís not shocking for us because we can expect him to be that unprofessional.
4. However we still thank him for the opportunity to work for him and providing us with valuable lessons on vetting our potential customers first before taking on their projects. We wish him all the best.