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Roderick M. | Elance
 
176985602337900
Last Sign-in: Mar 19, 2014

Roderick M.

Call Center Agent
   Philippines
  |   bago city, negros occidental
  |  12:46 pm Local Time

Overview

Minimum Hourly Rate $4

To start off with my name Roderick V Makilan. I'm a very outgoing and determined person. With my years working in different fields of work. I have learned that working hard and not quitting pays off. With my US Army background as a soldier for thirteen years i have molded myself into a disciplined and focused person. With the mind set to complete the work without ever giving up. I as well have five years of call center experience. I have the knowledge of customer values and loyalty to them. Why i should be considered over any other...

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Skills (4)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed
Can type 40-45 words per minute.
Telephone Etiquette Certification
My Score
avg
Passed

Employment

Aegis People Support
Executive Operation
2010 - 2012
Handled high call volumes with one of the largest banks in the US. Handled inbound and outbound calls. Took escalated calls from customer to defuse the issue.
Teletech Bacolod
ACE Trainer
2009 - 2010
Handled some inbound and outbound calls. Teached english to agents on how to pronounce and deliver their spiel. Monitor calls of agents and supervisors then later educate them
Teleperformance Bacolod
Customer Service Representative
2008 - 2008
Took both inbound and outbound calls. Handled calls for one of the leading online travel agency. Handled escalated calls.
US Army
Tank Commander/Soldier
1993 - 2007
Worked as a soldier for the US Army for thirteen years. Lead eight other soldiers under my command. Handled numerous deployment and field action.

Education

ITT TECHNICAL INSTITUTE
Computer&Electronic Engineering/Associate Degree
2001 - 2003
Southwest High School
High School Diploma
1990 - 1993
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
dpicm619
Type
Individual
Member Since
March 2014
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Roderick M. | Elance

Roderick M.