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Dragana V. | Elance
 
176985602337900
Last Sign-in: Jan 15, 2015

Dragana V.

   Serbia
  |   Smederevo, Central Serbia
  |  5:50 pm Local Time

Overview

• Interacted with different customers to give and process information in response to their questions about products
• Solved the problems of customers by telephone. Also handled and determined customer complaints
• Gathered and assessed all important information for handling complaints of customers
• Performed customer verifications and managed Customer’s accounts
• Processed forms, applications and orders for the customers
• Kept a record of the details of complaints, inquiries and comments made by different customers and the actions...

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Skills (3)

Tested
GPRS

Employment

-
freelancer and selfemployed
2011 - Present
Telenor d.o.o.
Retail Store Manager
2007 - 2009
Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees....
Telenor d.o.o.
Customer Care Officer
2006 - 2007
Mobtel
Customer Care Officer
2003 - 2006
As a Customer Care Officer my duty was troubleshooting the problems, suggesting products, place orders or answer questions for customers and providing customers with information about the company's...
Mobtel
Sales Assistant
1998 - 1999
Advise customers on the location, selection, price, delivery, use and care of goods, with the aim of encouraging them to buy and to return to buy in the future.
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
dragana_v
Type
Individual
Member Since
March 2013
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Dragana V. | Elance

Dragana V.