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Dragos Iliescu | Elance
 
176985602337900
Last Sign-in: Apr 5, 2016

Dragos Iliescu

Training Specialist and Instructional Designer
   Romania
Bucharest
  |  7:47 pm Local Time

Verified Freelancer

Dragos Iliescu's identity has been verified.  Learn More

Overview

I'm a training specialist and instructional designer, with a professional background in various training and training management positions. I have over 9 years working experience in the contact center industry and one year in the IT industry.

I take an interest in all things related to adult learning and have obtained various certifications related to this field, such as E-learning Instructional Design, Technology Enabled Learning, Training Delivery and Gamification.

I have authored several books on training, telemarketing and customer...

Read More »
Jan 4, 2016|Sales Writing|$1,200|Completed
|
5.0
Sep 8, 2015|Training|$50|Completed
Aug 20, 2015|Telemarketing|$84|Completed
|
5.0
Aug 18, 2015|Marketing & Sales Consulting|$180|Completed
|
5.0

View All »

Portfolio

A section of the "Dealing With Angry Customers" course published on...
https://www.udemy.com/dealing-with-angry-customers/
A short article I have published on www.training-activities.info, detailing the...
http://www.training-activities.info/2012/11/using-android-tablets-for-classroom.html
The Powerpoint presentation I use for a "Cold Calling Mastery" course.
I wrote the script the script and did the screen capture and video editing for this...
http://app.tuteboard.com/tute/tuteboard/understanding-tuteboard/cover
A chapter from an e-book on email etiquette I've published on Bookboon.com.
http://bookboon.com/en/business-email-etiquette-ebook
A chapter from a customer service training manual I created for one of my clients.
A chapter from a training manual I've done for a routing software, focused on the...
A selection of time management training activities I have designed. They are included...
http://www.amazon.com/Management-Training-Games-Dragos-Iliescu-ebook/dp/B009MBCRMC
A knowledge base article I wrote for a SaaS product marketing tool, aimed at end-users.

Skills (10)

Tested
Training
Call Center
E-learning
English Language
My Score
avg
English Speaking Test
My Score
avg
Passed
English for Business
My Score
avg
Customer Service
My Score
avg
Outbound Sales
My Score
avg
Passed
Articulate Storyline
Adobe Captivate
Instructional Design
Camtasia
My Score
avg
Passed

Service Description

Training manuals and participant guides development - experience in developing over 50 training manuals for soft skills training, technical training and product training programs.

Training delivery - over 2500 hours of classroom training delivery in 6 years spent in training and development, proficient in over 20 topics relating to soft skills and management.

Synchronous online training sessions - ability to deliver high quality training sessions over the internet using communication tools such as Skype, GoToMeeting or WebEx.

E-learning instructional design - certified E-learning Instructional Designer (ASTD), certified in Technology Enabled Learning (IHR) and over 3 years experience in designing and authoring e-learning programs.

Presentation development - highly skilled in developing engaging presentations for training sessions and meetings using MS Powerpoint or Prezi.



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Employment

Metodo Consultores
Training Coordinator
2014 - Present
- developing and implementing the training offer strategy; coordinating the creation and ensuring the effectiveness of training materials; coordinating the accreditation process of the training...
Intelligence Act
Learning Content Development Coordinator
2014 - 2014
- developing content for client's learning application; developing e-learning modules on using the learning application; overseeing learning content creation processes; working with the software...
Valoris Center
Training & Development Manager
2012 - 2013
- coordinating training and development processes; handling the annual training budget; training needs assessment; developing and delivering soft skills and management training programs;...
Valoris Center
HR & Training Manager
2011 - 2012
- building and developing the HR department; coordinating the HR team; overseeing the recruitment process; personnel management; employee assessment; coordinating training activities
Valoris Center
Training Coordinator
2008 - 2011
- analyzing training needs; developing training manuals and hand-outs; designing training sessions; delivering soft skills training sessions for all new employees; delivering product training...
Linea Directa Communications
Call Center Supervisor
2006 - 2007
- managing the call center agents team for various projects; recruiting new agents; product training; coaching and mentoring the team of call center agents; planning workforce distribution;...
Studio Moderna
Telesales Agent
2005 - 2006
- taking customer orders (inbound); up selling and cross selling for inbound calls; making telesales calls (outbound)
Studio Moderna
Data Collection Agent
2005 - 2005
- making phone calls in order to check the accuracy of the company's database; updating the company's database

Education

Communication and PR Faculty, NSPAS
Bachelor in Communication and Public Relations
2002 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

training
e-learning
instructional design
telemarketing
call center
customer service
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Identity
Username
dragosiliescu
Type
Individual
Member Since
September 2013
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Dragos Iliescu | Elance

Dragos Iliescu