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GW B. | Elance
 
176985602337900
Last Sign-in: Mar 11, 2015

GW B.

   United States
  |   Henderson, NV

Overview

I am highly skilled in technical support and troubleshooting, with 15 years working in the technical support field and my whole life troubleshooting. I am CompTIA Network + certified and am working toward my CCNA certification. I am also very good with people, spending the largest amount of my professional career in sales or customer service of some form. I love to mix my two major skills together and work with people helping them with their technology, and/or, other matters that need troubleshooting. I am a true jack of all trades, learning...

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Skills (10)

Tested
Networking
Leadership
Sales
Web Design
Technical Support
Customer Service
Access
Databases
Retail
Wireless

Employment

Hansen Networks
Help Desk Technician
2014 - Present
Manage and maintain network infrastructure for 20+ small and medium size businesses Set up and maintain Cloud Workspace environments Set up and maintain Virtual Servers, Switches, Routers,...
PAR Springer-Miller Systems
Product Specialist
2013 - 2014
Provide customer support via approved communication methods for issues reported to the Client Services Support Centers. Ensure that the Support Center call overflow is answered within 3...
Sprint
Cust Svc Tech Support Rep II
2009 - 2013
Support high value business customers with complex technical issues involving phones, internet connection cards, and Sprint services. Used outside of the box thinking to resolve issues that may or...
Sprint
Customer Service Sales Rep II
2008 - 2009
Supported customer service sales rep I with handling complex customer situations Took customer escalation and resolved customer issues Trained reps in both new and existing policies and practices...
I Sprint Nextel
Customer Service Sales Rep
2007 - 2008
Resolved complex customer issues. Supported customer accounts by offering new rate plans and products to ensure the customer has the products and services they need. Assisted Customer Service Sales...
LTR Communications
General Manager
2005 - 2007
Responsible for all aspects of running and maintaining a Third Party Sprint Retail Location Hired, trained, monitored and coached new sales reps Created customer tracking data base in Microsoft...

Education

Westwood College-Denver South(Online)
Bachelor of Science (BS)(Not Complete)
-
Devry
Network managment
-
University of Phoenix
Bachelor of Science (BS) (Not Complete)
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
drgnwatcher
Type
Individual
Member Since
March 2015
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GW B. | Elance

GW B.