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Danielle S. | Elance
 
176985602337900
Last Sign-in: Sep 14, 2014

Danielle S.

Administrative Assistant
   Canada
  |   Timmins, Ontario
  |  6:31 pm Local Time

Overview

Minimum Hourly Rate $10

I am a college graduate with over 10 years of customer service trainning, recording studio assistant, as well as a variety of secretarial skills. I am highly creative and I'm passionate about my work.

A devoted and hard working individual with many skills to offer from transcription, power point presentations,and much more. I can create pamphlets, design posters, newsletters, event tickets,voice recordings.

Performed professional administrative services for various organizations including: government, mining equipment, recording studio...

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Aug 23, 2010|Customer Service|Private|Completed
Aug 18, 2010|Transcription|Private|Completed
|
4.4

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Portfolio

A poster that I completed for a medical fundraiser
A sample of a voice recording that I made for a telephone message
This is a 1:11 recording completed for demo purposes
Please note that the Diploma is under the Name Danielle Whitty (maiden name)
Please note that the certificate is under the name Danielle Whitty (maiden name)
Please note that the certificate is under the name Danielle Whitty (maiden name)
Please note that the certificate is under the name Danielle Whitty (maiden name)

Skills (9)

Tested
Office Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed
Power Player Transcription and Medical Transcription
Telephone Etiquette Certification
My Score
avg
Email Etiquette Certification
My Score
avg
English Speaking Test
My Score
avg
Passed
French To English Translation Skills Test
My Score
avg
Passed
Help Desk Certification
My Score
avg
Call Center Skills Test
My Score
avg
Passed

Service Description

Ebay Customer Services Including:

Manual invoicing, Feedback Revision Requests,Best Offers, handling incoming complaints/emails, gathering information for the customers, replying to customer requests.

Tracking sales by emails, Customer ID, or Item ID. Getting complete information from customers orders, name, address, phone numbers.

Contacting customers by email or through sales screen for invoicing, purchase reminder, shipping notifications or feedback reminders. Calculate and offer discounts on mulitple products with proper shipping charges, assist customers on completing credit card orders. Cancellations of order not gone through, or refunds for customers waiting on back orders.

Set Up & Maintain Manual & Computerized Information Filing Systems
Arrange Travel Schedules
Organize Conferences
Meticulous Attention to Detail
Proficiency in Microsoft Office Applications

Business Office Administration
Filing, Organization & Recordkeeping
Scheduling & Coordinating
Word Processing & Desktop Publishing
Bookkeeping & General Accounting
Customer Service & Sales
Staff Training, Scheduling & Supervision
Supply & Materials Management
Oral & Written Communications


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Employment

Greg MacDonald Equipment
Administrative Assistant
2008 - 2008
Business Office Administration Filing, Organization & Recordkeeping Scheduling & Coordinating Word Processing & Desktop Publishing Bookkeeping & General Accounting Customer Service & Sales...
Drake International
Administration
2005 - 2006
Parmalat Canada Consumer Relations Representative August 2006 to November 2006 Lincoln Electric Receptionist Customer Service Department January 2006 to March 2006...
Cardinal Motor Inn
FRONT DESK CLERK
2002 - 2005
Customer Service & Sales Staff Training, Scheduling & Supervision Filing, Organization & Recordkeeping Coordinated & secured sponsorship for charities. Delegated responsibilities to other...
Drake International
Administrator
2000 - 2001
Performed professional bilingual administrative services for various organizations including: The Ministry of Labour, The Canadian Mortgage Housing Corporation & Contact North.
57th Avenue Productions
EXECUTIVE ASSISTANT
1995 - 1999
Produced & recorded "Pre-Nashville" demos for Gil Grand & Michelle Wright with Paul Chapman & Don Reed.

Education

Everest College
Medical Office Administrator
2009 - 2010
Toronto School Of Business
Executive Secretarial
1998 - 1999
Toronto School of Business
Business and Computer Applications
1997 - 1998
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

professional
devoted
hard worker
customer service
skilled
My Snapshot
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Type
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Member Since
July 2010
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Danielle S. | Elance

Danielle S.