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David S. | Elance
 
176985602337900
Last Sign-in: Sep 22, 2014

David S.

Results Driven Professional
   United States
  |   Kenosha, WI

Overview

Quality-focused customer service professional with over 10 years of experience as help desk technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues.

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Skills (10)

Tested
MS Excel 2007 & 2010
MS Access 2007 & 2010

Service Description

Client Needs Fulfillment
Business Process Optimization
Testing & Troubleshooting
Application Administration
Windows & Mac Platforms
User Training & Support Tools
Problem Identification/Analysis
Client Needs Fulfillment


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Employment

S & D Associates
Service Delivery Analyst
2007 - 2011
Provided leadership, oversight, facilitation and support for corporate and departmental business initiatives. Directed and coordinated IT scorecard activities including new/refined metrics;...
Genesis 10
Business Analyst
2007 - 2007
Analyzed and optimized the existing business processes for the internal Call Center using the conceptual modeling methods (Data Flow Diagram, CASE tool, MS Visio) to reduce expenses, improve worker...
S & D Associates
Help Desk Team Lead
1999 - 2007
Provided first and second level IT support to internal business units. Support included password resets, Active Directory maintenance, printing issues, network connectivity issues, and software...
Abbott Laboratories
Technical Support Analyst
1997 - 1999
Provided and maintained Scorecards, Surveys, and Service Level Agreements for a 24-person award winning Help Desk at a pharmaceutical company. Designed and implemented the Customer Support...

Education

North Park University
Bachelor of Organizational Management
2001 - 2005
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Help Desk
Business Research
Data Entry
Administration
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
dwsmit2
Type
Individual
Member Since
October 2011
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David S. | Elance

David S.