Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Dyanne d. | Elance
 
176985602337900
Last Sign-in: Oct 16, 2014

Dyanne d.

'Customer Service', 'Fraud Analysis', 'Data Entry'
   Philippines
Santa Rosa City

Overview

Minimum Hourly Rate $4

5 years in Call Center Industry, experienced with customer service, data entry, research, order processing, and fraud analysis. I have worked as a customer service representative for Telstra (Australia's largest telecommunication company) and for a financial company in the U.S. I am eager to apply the knowledge that I have accumulated from the experience and training offered in my previous work, to achieve advanced skills and to acquire knowledge about the position to be applied for. My main goal is to provide customer service at its best...

Read More »

Portfolio

Provides customers with product and service information. Researches billing issues....

Skills (10)

Tested
Active Listening
Appointment Setting
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed
Chat Support
Customer support
Data Entry
Google search
Order Entry
Order Processing
Phone Support
Telephone Etiquette
My Score
avg
Passed

Employment

GE CAPITAL RETAIL FINANCE
Customer Service Representative/ Fraud Specialist
2011 - 2013
Monitors and reviews credit card accounts and transaction data for suspicious activity and possible fraud. Reviews, investigates and resolves irregular transactions reported by customers. Keeps...
TELETECH CUSTOMER CARE MANAGEMENT
Customer Service Representative/ Training Assistan
2008 - 2010
Provides customers with product and service information. Researches billing issues. Handles phone activation, delivery and return inquiries. Follow-up on customer inquires not immediately resolved.

Education

UNIVERSITY OF PERPETUAL HELP SYSTEM- LAGUNA
BACHELOR OF SCIENCE IN PHARMACY
1999 - 2011
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Dyanne5914
Type
Individual
Member Since
May 2014
Elance URL
Verifications
0
Dyanne d. | Elance

Dyanne d.