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Julie Ann A. | Elance
 
176985602337900
Last Sign-in: Apr 9, 2014

Julie Ann A.

Technical Support/Encoder
   Philippines
  |   Talisay City, Negros Occidental
  |  9:43 pm Local Time

Overview

Minimum Hourly Rate $3
  |  
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I have been a Technical Support Representative handling Internet Installation and Software Installation over the phone in all parts of the United States.

I Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. I am always inclined with computers and i have the proficiency in typing and grammar.

I have always set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks and...

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Skills (4)

Tested
Internet Troubleshooting/
English Spelling Test (U.S. Version)
My Score
avg

Service Description

I can troubleshoot computer hardware issues and i can walk through clients over the phone how to properly set up their computers or any kind of troubleshooting concerns, software installations or internet problems.

I have previously worked with AT&T, Accenture and Dell. These are the accounts i have handled from my previous Technical Support Companies. Multitasking is one skill that i have learned to master over the years. Talking to our clients, walthrough them with their concerns and at the same time recording all the details that have been tackled with.

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Employment

Star Cruises
Cage Supervisor
2009 - Present
Supervise, train, and cross-train Cashiers and Senior Cage Cashiers Handle and resolve disputes Recommend procedure changes for operational efficiency Check Cashier transactions Ensure excellent...
Teleperformance
Technical Support Representatibe
2007 - 2008
Troubleshoot internet connection problems Troubleshoot web mail and email client problems Troubleshoot wireless connectivity problems Software Installation
Overview  |  Job History  |  Resume/C.V.

Keywords

Technical Support
Computer Software and Hardware
Typing
Customer Service
Encoding
My Snapshot
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Elance Level
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Identity
Username
dyoleeahnn
Type
Individual
Member Since
November 2013
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Julie Ann A. | Elance

Julie Ann A.